• Subscribe

Subscription Account Access

Here you can change your address, pay your bill, inquire about a missing issue, and ask other questions. Answers to commonly asked questions are provided in the FAQ below.

Subscriptions

  • Subscribe with us and access Macworld on nearly any device »
    • iPads and iPhones (running iOS 9 or higher)
    • Android Tablets and Phones (included via Zinio)
    • Desktops and laptops (included via Zinio)
    • Nook HD+ (included via Zinio)
    • Windows 8.1 and Windows 10 devices (included via Zinio)
  • Visit macworld.com/directions for instructions on how to download your issues to your preferred device.

Newsstand, monthly recurring subscriptions, and single purchases

Frequently Asked Questions - Macworld Magazine

Answers to questions you may have about your Macworld subscription:

How can I contact Macworld about my subscription?

If your question is not answered here or if you need to contact us for any reason, please email us at macworld.web@emailcustomerservice.com. Make sure to include your name, address and email address that is used to receive your subscription. Or call us at (800) 288-6848.

Back to questions 

When will my subscription begin?

Your subscription will begin immediately, and your first issue will be available to download once you place your order. Visit macworld.com/directions for instructions on how to download your first issue for each device. 

Back to questions 

How do I change the email address where I am currently receiving Macworld?

Simply login to the Customer Care site and choose the Change Password or Email Address option. On this page you can enter the new email address that you would like to use to continue your subscription.

Back to questions 


What is the benefit of the Macworld Digital Magazine app?
Our Macworld app offers a responsive view to optimize reading regardless of device size, and features live links, landscape and portrait reading, pinch and zoom capabilities and full library search. To see what devices are supported and to get instructions on how to use them, visit macworld.com/directions.

 

Back to questions

 

How do I get my digital issues?

It depends on your subscription and device. Go to macworld.com/directions for instructions on on how to download your issues on each individual device.

Back to questions 

Do I need to be connected to the internet to read my digital issues? 
No, not to read the issue, but you will need an internet connection to download the issue and access video and live links. For best results when downloading your issues, we recommend that you have broadband connection to the Internet. Dial-up users should have at least a 56K modem. When accessing the issue via desktop or laptop via Zinio's website, you must be connected to the internet.

Back to questions 

How do I use bookmarks in the magazine?

If you would like to bookmark a page, simply tap anywhere on the page you wish to bookmark to bring up bottom menu bar. Tap the star icon. To retrieve your bookmarks, tap anywhere to reveal th app menus and tap the star in the upper right corner. It will take you to My Bookmarks. All the bookmarks save for an issue should be listed there.

Back to questions 

All of the text disappeared on the screen and it's blank. How do I get it back?

Swipe either left or right to reload the page.

Back to questions


How do I read the issue in the responsive view?

While in the issue, swipe to any article in a section like MacUser or iOS Central, tap once anywhere on screen to reveal the app menus.

responsivce icon Tap the first icon at bottom above thumbnail images and the issue will load in our responsive format.

flat format icon To return to the flat layout, tap once to bring up the app menus and tap the first icon at the bottom menu.

Back to questions


How can I delete a downloaded issue from my library, or restore it after it's deleted?

From the My Library, screen to delete an issue from your device library, tap and hold for 2 seconds on the cover you wish to delete. It will reveal the Delete button for all issues. Tap Delete. To restore an issue, tap Issues in the blue box at the bottom of your screen to bring up avaliable issues. Tap the cover that you wish to download and it will reveal the Download |Subscribe | Preview options. Tap Download.

 

Back to questions

 

I already have a subscription to the Macworld Digital Edition through Zinio. Can I get those issues in the Macworld Digital Magazine app instead?
No, the subscription processes are different. If you prefer to receive Macworld through the our app, you'll need to cancel your existing subscription with Zinio by emailing subhelp@macworld.com. Once you have cancelled you can subscribe to the Macworld Digital Edition with Zinio. Click here to subscribe directly with us.

 

Back to questions

 

Will Zinio work with my device? What devices are supported?
The Zinio platform works on nearly any browser, and also have a variety of apps and software for nearly any device. To see what devices are supported and to get instructions on how to use them, visit macworld.com/directions.

 

Back to questions

 

Where can I download the Zinio Reader app?
You can download the Zinio Reader here.

 

Back to questions

 

Where do I go if I have technical questions about the Zinio Reader? 
Please go to Zinio Help for answers to additional technical questions you might have. Questions can also be directed to Zinio Customer Service; visit www.zinio.com/help or call them at 888-946-4666, Monday through Friday, from 7AM to 6PM (Pacific).

 

Back to questions 

Do you make my name available to other companies?

From time to time we make our subscribers' names available to other reputable companies whose products or services we feel may interest you. Many of our subscribers find this is a valuable and timesaving service. If, however, you do not wish to have your name made available, just send us an email (subhelp@macworld.com) with this request.

If you would like to reduce the amount of unsolicited mail or telemarketing calls you receive, you can have your name and address added to the Direct Marketing Association's Mail Preference Service and/or Telephone Preference Service. Just write to the following addresses. Make sure you include your name and address as well as any different spellings or presentations of your name that could be on a mailing list. Include area code and telephone number for the Telephone Preference Service only.

Direct Marketing Association
Mail Preference Service
P.O. Box 9008
Farmingdale, NY 11735-9008

Direct Marketing Association
Telephone Preference Service
P.O. Box 9014
Farmingdale, NY 11735-9014

For more information: dmachoice.org

Back to questions 

What do I do if I encounter a problem that isn't mentioned here?

Send an email to Macworld Customer Service at macworld.web@emailcustomerservice.com. Please describe the problem with as many details as possible, and be sure to include the answers to the following questions:

  • Which model iPad or device are you using?
  • Which version of the app are you using?
  • What iOS version are you using? (You can find out by going to the Settings app on your iPad and selecting the General option and then the About option. Look to Version on that screen to get the version number.)
  • Were other apps running in the background when you first encountered the problem? (To check this, press the iPad's circular Home button twice quickly to reveal your running apps in the multitasking bar at the bottom of the screen.)
  • How strong is your Wi-Fi connection? New magazine issues can't download over a 3G connection.
For questions or technical support about your iPad itself, please contact Apple for support issues about the device or iOS.

Back to questions