capsule review

Review: BlackBerry Storm 9500

It’s been nearly two years since Steve Jobs first demonstrated the iPhone, a move that shocked the mobile phone industry. The iPhone wasn’t just a “bit better” but a completely different approach. In the 18 months that the iPhone, and then the iPhone 3G have been on sale we honestly couldn’t even consider another phone; now we have two to look at. The first is this one, RIM’s Vodafone (the second is the T-Mobile G1, or Google phone as it’s better known).

Is it us or has the smartphone market just got a little bit crowded?

Of course, competition is a great thing because it means more choice for us all, and with more choice you’re more likely to get the sort of features you want. It’s also more likely to put the pressure on everybody to continuously improve, rather than stagnate… so we welcome the BlackBerry Storm 9500 with open arms. This is the first mobile phone we’ve seen that we would seriously consider buying instead of an iPhone 3G.

What’s great about the BlackBerry Storm 9500 (and to an extent the T-Mobile G1) is that it’s not an “iClone.” Although it sports a large touchscreen display, and it’s clearly RIM’s answer to the iPhone (not to mention the phone that RIM hopes will claw back market share), it hasn’t simply copied the iPhone blueprint. Instead, RIM has taken everything that’s good about previous BlackBerry phones, and made a full-on touchscreen model.

The BlackBerry Storm is something of a departure for RIM, and not just because it’s the first touchscreen BlackBerry. It’s also a handset that has been jointly designed by its customers - the mobile phone operators Verizon and Vodafone. Unlike most other mobile phones, which launch initially on one mobile phone network but are later rolled out and offered by several, the BlackBerry Storm is completely tied in to these two carriers. In this sense it is more like Apple’s iPhone model, which is only available from O2 in the UK and AT&T in the U.S.

Read the original review at Macworld UK.

The 3G versus Wi-Fi issue

In some ways, this makes it easier for us to assess the Storm’s performance. Aside from the effectiveness of its) touchscreen, it will live or die based on its 3G mobile connectivity. Vodafone’s and Verizon’s are very good.

Of course, much depends upon the carrier’s provision in your particular area. You can check Verizon’s coverage for the BlackBerry Storm via its coverage locator. AT&T offers a similar coverage map.

Another consideration is Wi-Fi, or rather the lack of it on the BlackBerry Storm. This is a strange omission and one that we suspect comes from involving the carriers in the design stage. It turns out that having Wi-Fi on the iPhone is pretty handy, especially when you’re at home - although the promise of citywide Wi-Fi from services such as The Cloud haven’t lived up to our expectations.

Size, specifications and that “clickable” screen

The 5.5-ounce handset is physically larger and heavier than other BlackBerry phones. It has a brushed aluminium back with a rubber surround 3.25-inch transflective screen that dominates its front. By comparison, the iPhone weighs 4.7 ounces and its screen is 3.5 inches measured diagonally.

Unlike other phones, the Storm’s touchscreen is not just “touchable” but “clickable”, so to select an option or a specific area of a web page, you press down firmly - the entire screen clicks down a few millimeters. This means that the Storm has two levels of input (a touch and a click) which has been used to advanced the interface. Once you get used to pressing a bit harder than you would on other touchscreen devices, it becomes quite satisfying, but we did have to train ourselves to apply that extra pressure.

After using the BlackBerry Storm for a few days we are still unsure as to whether we actually prefer the click of the Storm to the touch of the iPhone. We are of the impression that it may well be a love-it-or-hate-it proposition.

The Storm’s onscreen icons are the large smart ones introduced on the BlackBerry Bold and are the ideal size for selecting with a thumb or finger. Typing on the Storm is wholly different experience than on previous BlackBerry smartphones, though - it’s also completely different to the iPhone.

The BlackBery Storm features large touch-screen buttons that glow when you touch, and are selected by pushing down on the clickable screen

Take a letter with the BlackBerry Storm’s keypad

When used in portrait or standard phone mode, you are presented with a two-character-per-key SureType layout. This is the same keyboard layout that was used on one of our all-time favorite mobile phones (pre-iPhone, of course), RIM’s BlackBerry Pearl. SureType is a very different approach to the one used on the iPhone. It has a two characters-per-key approach, but is pretty good at divining what you are attempting to input and suggesting words, but far too often we found it didn’t recognise which of the two keys we wanted—not so useful when entering names or other character strings that aren’t listed in a standard dictionary. However, you can backspace and press the button again, and it picks the other letter. SureType’s a love-or-loathe affair, but it’s served BlackBerry well over the years and we prefer to see this approach than a ham-fisted attempt to copy Apple’s smart predictive text functionality.

Although RIM assured us that the glowing blue halo that appears around your finger to confirm that you’ve pressed the intended button means users will be able to type confidently on the Storm, in practice, we found entering text using the SureType keypad a clunky process.

It’s far more effective to turn the Storm on its side and enter characters using the more familiar Qwerty layout. For some insanely odd reason the iPhone still won’t let you compose emails with the horizontal QWERTY keypad, instead that’s limited to entering Web URLs. You shouldn’t underestimate the advantage that a horizontal QWERTY keypad offered by the BlackBerry Storm has over the stubby vertical keypad offered on the iPhone.

As with the iPhone, the Storm contains an accelerometer that automatically reformats the onscreen display when you switch orientation, so you don’t need to invoke any special menu option to bring this up - just turn the Storm sideways whenever you want to compose an email or text message. Given that Dataviz’s Word To Go, Sheet To Go and Slideshow to Go come preloaded and can be used to open, edit and resave documents on the Storm, before sending them as attachments over email, it’s important that text entry is efficient and accurate.

Making calls and keeping contacts

The other area it’s vital that the Storm gets right is, of course, basic phone and contact features. Here, as ever, the BlackBerry really shines. You can import contacts, synchronize them, add them on the fly and associate ringtones and photos as well as email addresses and search for them. Four Web addresses, three locations with fax, page and phone numbers, plus notes on each contact can all be added.

The voice-dialer feature hooks into this too and can be initiated via the silver hardware button on the Storm’s lefthand side. There’s a large microphone above the BlackBerry branding at the top of the screen. Audio output from the speaker is pretty loud too. Calls we made were clear and remain central to the Storm’s setup: pressing the green phone handset icon takes you straight to a keypad, with the address book and call log listed as options above it.

The audio feature can also be used to record voice notes to yourself (if you prefer these to creating Task lists - both options on the main menu). SMS and MMS share an icon but, again, are default options on the Storm’s main screen. As with email, you can compose messages and send attachments - whenever you take a photo using the Storm’s 3.2-megapixel camera, you are given the option to send it as an MMS - something that Apple resolutely refuses to put on the iPhone 3G. Although we still maintain that sending pictures via email is a better option, the fact that MMS is widely used by the non-smartphone owning public makes it a welcome feature addition.

The BlackBerry Storm sports a regular earphone socket and a 3.2megapixel camera

And while we’re on the subject of welcome features that users are clamoring for, let’s not overlook (cue fanfare) cut-and-paste. BlackBerry has shown Apple how it’s done, by using the same multi-touch technology used in the iPhone 3G. Here’s how it works: you put one finger at the start of what you want to copy, and one finger at the end to highlight text; then press the Menu button to select ‘cut’ or ‘copy’. Now, this is a feature that we haven’t really felt the need for but the Macworld readership has being quite vocal about the lack of cut-and-paste on the iPhone. RIM’s solution doesn’t work well enough for us because it is fiddly beyond belief (“using this would drive you mad,” said one of our testers). But in the absence of anything better from Apple this is an area where RIM scores a point, just.

One thing we’d like to point out is that RIM is claiming multi-touch on the BlackBerry Storm because of this function, but don’t be fooled into thinking that the Storm has the same kind of pinch to zoom multi-touch feature from the iPhone. The multi-touch seems to only apply to the cut-and-paste.

Watching photos and video, and browsing the Web

The camera - a step up from previous BlackBerry handsets and the iPhone 3G - has both a zoom and a flash. The zoom is digital, though, so it’s not really zooming in (just making the picture smaller). We also like the fact that you can rename files on the fly and instantly send them to a contact. Again, this isn’t the first BlackBerry with this facility, but it’s worth having.

What’s different about using the camera is that the zoom must be operated using the hardware volume keys on the righthand edge of the handset. However, you can zoom in incrementally with quite a lot of control and the sensor is able to work out which is the main subject of your shot and optimise its operations around this. Taking a snap isn’t an instantaneous process, however.

Deep down neither the BlackBerry Storm or the iPhone 3G are good cameraphones. If you want a snapshot cameraphone, and pictures are more important than email or Web access, try a Sony Cyber-shot instead.

Like the iPhone 3G, the BlackBerry Storms large touch-screen makes it an effective video player
Video is worth trying too. The excellent vibrant and detailed screen lends itself to video playback - the sample videos we were given to test this feature were glamorous film trailers, but we activated the YouTube application and imported some footage of our own to see how a more average video clip would look. The fairly ropey wildlife clip we tried was full of artifacts, but we ran the clip on the Storm alongside the T-Mobile Android G1 and was noticeably brighter on the Storm. Part of this may well be because the Storm has a glass screen rather than a plastic one (as on the G1), but we know which we’d sooner use to view video.

When it comes to Web access, the fact that the Storm is a 3G handset really comes into play. The browser offered us Mobile versions of major websites, but we had no trouble viewing content on the non-optimised Macworld UK Web site. To zoom in to items you can double-tap the area in question, or you can use the onscreen magnifier icons to zoom in and out (unlike the iPhone there is no pinch-to-zoom feature). You can also slide a finger across the screen to scroll around.

While not quite as accomplished or as accurate as the Web browser on the iPhone, it is easily the best BlackBerry web browsing experience so far and a huge leap forward for existing BB customers who have been frustrated about this key aspect. If you’ve got a non-3G BlackBerry phone and wondering whether to upgrade, the data connection and browsing experience alone should convince you to do so. Whether we’d move from an iPhone 3G to a BlackBerry though is another matter. We still think the iPhone 3G is the best way to access the Web from a mobile device.

Syncing a BlackBerry Storm to a Mac

Mac owners can rejoice because venerable syncing company, Mark/Space has already added support for the BlackBerry Storm. You will need to purchase Mark/Space’s Missing Sync for BlackBerry application, which at $40 is worth every single penny.

One of our key criticisms of the BlackBerrry Bold was that RIM hadn’t supported the Mac and hadn’t worked with other providers to enable Mac support on day one. Our guess is that because Mark/Space has now managed to add support for the BlackBerry Bold (a 9000 model) it has also been able to add support for the BlackBerry Storm (a 9500 model). Either way, this means that the Storm is a viable option for Mac owners.

Mark/Space’s Missing Sync for BlackBerry ensures that you can get all your Mac’s information and media onto the smartphone
The Missing Sync for Blackberry enables you to sync Calendars, Contancts, Music, Notes, Photos and Tasks, plus specified Folders.

We wouldn’t recommend spending much money listening to songs on the BlackBerry Storm, however - at least not without dumping the nasty plastic earphones it comes with. We found these painful to wear even with their protective muffling. The Storm has the same 3.5mm standard headphone jack you get on the iPhone, so any earphones that are compatible with this will also fit into the Storm’s headphone socket.

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