Tracking the process
A little assurance goes a long way when shipping off your one-of-a-kind images to an online service. Both ScanDigital and DigMyPics send e-mail notices during every step in the process: when you register, when the service receives the package, after the images have been scanned, and when the order has been shipped back to you. ScanCafe also did a good job communicating, but took a bit longer to acknowledge receiving my shipment. That being said, all three services receive high marks in customer communication.
E-mail messages aren’t the only way to keep track of your order. Many companies, including DigMyPics and ScanCafe, allow you to log in and see exactly where your images are in the scanning process. DigMyPics even shows you how many of your images have been scanned and any notes made by technicians.
Timing the order
Scanning companies are up front about how long the process will take. ScanDigital wins for efficiency. Seven days after shipping the photographs, ScanDigital sent an e-mail notice saying that the images were ready for viewing and downloading online. The DVD arrived the next day. DigMyPics had images ready for review in eight days. Once the scans were approved, the DVD took just a few days to arrive.
Things moved a bit slower for ScanCafe, however. Touting its “scan by hand” approach, it needed four weeks before the images were ready to see online. In part this could be because the photos are shipped off to ScanCafe’s India plant for actual processing. So if you’re in a hurry, ScanCafe isn’t your best choice. ScanDigital and DigMyPics have facilities here in the United States.
Some services ask for approval of online images before they finish the job. Others post online as a convenience, but there is no approval process. Make sure you know your options, so your expectations are met.
Checking scan quality
There might be something to ScanCafe’s claim that it scans every image by hand, because the images they returned were the overall best of the three services. Good color, excellent exposure, the right amount of sharpening, intelligent correction, and no blemishes.
The quality difference between ScanCafe and runner-up ScanDigital was often negligible, running neck and neck on many of the images. DigMyPics was in the running most of the time except with 35mm slides, where it was usually a distant third. All three services use Nikon Super Coolscans for their negative and slide scanning. ScanCafe and ScanDigital images were scanned with the 5000 ED model, and DigMyPics uses the 9000 ED model.
Following up online
Ongoing Web support is quite strong with ScanDigital. Once you log in, you can see the details for all of your orders and view all of the images the service has scanned. In the My Gallery section, you can view your photos and download the high-resolution scans. I particularly liked having the ability to download an entire batch at once instead of grabbing each image individually. And ScanDigital stores your images online indefinitely for no additional charge.
DigMyPics retained low-resolution versions of my scanned order on its Website, but it did not store the high-resolution pictures for free as ScanDigital does. You are given the opportunity when your order is completed to transfer the high-resolution shots to a Google Picasa online album, which I did. Picasa provides you with 1GB of free storage. You can purchase an additional 10GB of photo storage for $20 a year from Picasa, or pay an annual subscription service with DigMyPics for $25.
Paying the bill
Standard pricing for online scanning services is usually based on a per-image cost. It varies depending on the type of media, the service you choose, whether you opt for a package, and any extras you add on, such as album scanning or advanced retouching.
ScanCafe requires only that you estimate how many images you’re sending in, and then you pay for half that number of scans up front. When your images are put online, you can decide which images to approve and which to reject (up to 50 percent of the scanned pictures). You pay only for the scans you keep.
DigMyPics also allows you to review your scans online before making a final decision as to which ones to purchase; however, on small orders the savings is minimal. I opted out of two 35mm scans and saved only 75 cents. But savings increase with larger orders.
For ScanDigital I opted for the Standard Pricing option, which bases the cost on the count of the materials you ship. You pay to have everything in your shipment scanned. So when ScanDigital posts your gallery online, the work is done.
As noted earlier, the same order was sent to all three services: five 35mm slides, five color negatives, and five 4-by-6-inch prints. The charges for scanning were as follows (including shipping): ScanCafe was $19.23; ScanDigital was $21.70; and DigMyPics was $29.10.
Picking the right service
For ease of use and fast turnaround time, it's hard to beat ScanDigital.com, especially if you're archiving 35mm slides. They communicate well, provide free online storage of your images, and generally produce good output results. DigMyPics is also a strong contender, especially if you have lots of prints to scan, and you want to review the results online before making a final decision. But if you want the best scans and are willing to wait for them, then ScanCafe is my recommended choice.
You may even be lucky enough to have a local scanning service that you can work with face to face. That would certainly simplify using an outside vendor and help easy any anxiety you have about sending off one-of-a-kind photographs. So be sure to also look around locally when contemplating options.