The BlackBerry outage that started Monday in Europe, the Middle East and Africa has now spread to North America.
Many North American BlackBerry users took to Twitter Wednesday morning to report that they were unable to access their email or send text messages from their BlackBerry devices. The Canadian Broadcasting Corporation also reported that some Canadian users had stopped receiving texting and email services on their BlackBerry devices.
Among those hit by the outage was NPR financial correspondent Heidi Moore, who said via Twitter that she hadn’t received any email on her device since 8:30 a.m. Wednesday. She also vowed that she would be “signing up for a new iPhone” on Friday in response to the outage. Rob Lazerow, a senior consultant at the Washington DC-based Advisory Board Company research and consulting firm, also reported having no access to BlackBerry data services Wednesday morning and noted that both the BlackBerry Internet Service and the BlackBerry Enterprise Server were down.
As of 10:30 a.m. ET Wednesday, Research in Motion had yet to acknowledge that the outage had spread to North America on its Service Update page. RIM acknowledged Tuesday that the outages experienced by European, Asian and African users were caused by “a core switch failure within RIM’s infrastructure.” Apparently, RIM’s system failed to activate a backup switch when one of its core switches went down, thus creating a “large backlog of data” that the company is trying to clear out. RIM has given no definitive timeline of when its data services will be back online and has only said it will restore services “as quickly as possible.”
The three-day outage comes at a bad time for RIM, which has steadily lost market share in the smartphone market to both Apple’s iPhone and devices based on Google’s Android operating system. The company is expected to launch a slew of devices in coming months based on its QNX platform that it hopes will be in better position to compete with the top-line smartphones.
This story, "BlackBerry outage hits U.S." was originally published by Network World.