HBO GO, Boardwalk Empire

HBO Go on Apple TV a no-go for DirecTV customers

Update: Shortly before 8 PM Pacific Time, the DIRECTVService Twitter account tweeted "DirecTV customers will soon be able to access HBO Go content through Apple TV." This comes after a day where the satellite service received numerous complaints over Twitter.

On Wedneday Apple announced that HBO Go and WatchESPN (and a few other content providers) had made their way to the Apple TV. This is exactly the kind of content I’ve been praying Apple would acquire for its diminutive $99 set-top box. My dreams of finally catching up on The Wire, The Sopranos, and The Newsroom from the comfort of my bed (across from which sits a small HDTV and an Apple TV) were finally fulfilled.

Until they weren’t.

Because, you see, I’m a DirecTV customer. And after updating my Apple TV for the new channels, selecting HBO Go from its home screen, navigating to the Settings screen, selecting Activate Device, receiving my access code, logging into www.hbogo.com/activate, and selecting Apple TV (whew) DirecTV was nowhere to be found. No, not even when tapping More and scanning a list that included such regional carriers as Billy-Bob’s Down-Home TeeVee Shack and University of Middle-o-Nowhere Cable Access. (Joking, but the point stands.)

What’s missing from this picture? DirecTV.

Sensing I had made a mistake, I toggled back and forth between the two screens. After all, as a DirecTV subscriber I have no problem accessing HBO Go on my iPad. Surely the company couldn’t be so terrified of set-top boxes that it offered this service on mobile devices but not on a device hooked directly to my television.

And then I recalled my experience attempting to access HBO Go from my Roku box. As with the Apple TV, DirecTV throws up a roadblock to using the service on this device as well. At the time I contacted DirecTV about the matter and received this reply:

Please be advised that although we don’t currently allow HBO streaming on Roku we forwarded your request to DIRECTV Management for review. Be assured your feedback is important to us and we often make changes based on our viewer’s comments. With this, please note that we currently offer the HBO Go service on smartphones, tablets, and PCs and we will continue to evaluate ways to enhance the services we offer. We are also working to improve and enhance our HBO On Demand in the coming months to offer customers wider access to HBO current and past content.

That was 18 months ago. I’ve just checked my Roku and nope, no HBO Go for me. Given that my message to ‘DIRECTV Management’ was apparently lost in the mail, I took to Twitter this morning to express my disapproval. I received this reply from @directvservice:

When I explained that this was part of an ongoing policy of discrimination against set-top boxes (and @directvservice consulted with his or her manager) this appeared in my stream:

And this is DirecTV’s solution. Purchase a $400 device so you can stream pixelated and often-choppy HBO programming to your television.

Wow.

Content, then and now

Clearly this makes me unhappy. But let’s move beyond my personal grief to a broader point. And that point is that DirecTV is just one example of an industry that learned very little from the digital music wars of the last decade.

If you recall, when digital music hit the mainstream in a serious way (and for convenience let’s call this the iPod Era), the music industry did everything in its power to hang on to the Old Way. It pursued copy-protection schemes that inconvenienced customers, sued those who shared music, dangled a toe or two in its own online music services, and pushed for legislation to protect its interests. Ultimately, these measure did nothing and the delay in embracing and controlling new distribution models ultimately left the industry in a more vulnerable position—to the point where a company like Apple could sweep in and dictate terms (let’s call this the iTunes Era).

Fast-forward to today and you find TV providers pursuing a similar course. Subscribers are chained to long-term contracts, ala carte service is resisted at every turn, cable operators combine Internet and TV services to protect their programming, services like Hulu are hobbled by commercials and incomplete programming, content is locked to devices, and providers like DirecTV pick and choose which devices can play particular networks. Is it any wonder that Netflix is gaining popularity?

And it and other similar schemes are because many of us have grown weary of policies put in place not to serve customers, but to protect the interests of providers. Subscription TV is expensive, but it’s an expense that many will bear as long as it appears that providers are making an effort to take advantage of existing technologies. Fail to do so and customers seek a way out. For my sake as well as yours, DIRECTV Management, I hope you’ll take this to heart.

Subscribe to the Create Newsletter

Comments