Apple's Genius Bar is a great place to get free help when your Mac is on the blink. But what if you don't have an Apple Store in your town or you're just not ready to hop in the car? Ted Landau examines the many other options available to Mac users with computer problems.
Prepare in advance for a trip to Apple's Genius Bar and you’ll likely go home smiling -- with a Mac that’s working again.
Ted Landau uses Leopard's improved crash message, the Console utility, and a little bit of luck to find out what was causing some software on his Mac to crash.
When the quick fixes have bombed and the Web holds no answers, it's time to take your troubleshooting to the next level. Ted Landau shows you how to figure out where your Mac's problem lies and whether or not you have a good chance to resolve it.
When you need to dig deeper to find the source of a stubborn Mac problem, Apple's numerous troubleshooting utilities can help. Here are Ted Landau's favorites.
As you might expect, this week's OS X 10.5.7 included an assortment of bug fixes. But finding out the specifics of those fixes can be a daunting task.
You've tried all the quick fixes with no luck. How can you sidestep the complicated parts of the troubleshooting process and zero in on an easy solution? Search the Web. Here's how to find the answers you seek.
Ted Landau notes a difference with how Mac OS X Leopard behaves when an app unexpectedly quits.
If you own an Intel-based Mac running a recent version of Mac OS X 10.5, battery backups from American Power Conversion could give you grief. Ted Landau has the details.
Sometimes what looks like a complete computer meltdown actually has a simple solution. Here are a few tried-and-true remedies you shouldn’t forget in the rush to try more-complicated troubleshooting techniques.
When you try to use Apple's Disk Utility to repair your current startup drive, you'll find the First Aid feature's Repair Disk button dimmed. Here are several ways to get around the problem.
Every beta has bugs. But there's a bug with the Safari 4 beta's Save As command that's so annoying, Ted Landau can't ignore it.
If you're getting "Audio file... not found" error messages in GarageBand, Ted Landau has a delightfully simple way to solve the problem.
The Get Info window's "Apply to enclosed items" command seems potentially useful, but it has quirks that make it potentially quite dangerous.
Ted Landau finds a pair of instances where a brief search of Elgato's Web site helped find the answers to problems involving the company's EyeTV Hybrid product for watching live television on your Mac.