Thomas WailgumCIO

Starbucks CIO brewing up much more than free Wi-Fi takes a closer look at this week's announcement by Starbucks that it will start offering free Wi-Fi in its retail outlets.

How Steve Jobs beats presentation panic

The way Steve Jobs handled Wi-Fi problems during this week's WWDC keynote offers a model for how presenters should deal with stage crises.

Apple loses shine with networking, supply chain issues

CIO looks at Apple’s recent struggles with the iPhone and MobileMe launches.

Reviewing Apple's supply chain during the iPhone 3G rollout looks at how Apple’s behind-the-scenes supply chain systems and processes fared during last week’s iPhone 3G launch.