Troubleshooting Photos: Syncing, deleting, organizing albums, and more

With the release of El Capitan’s public beta, those with the desire to engage in a bit of risk have gotten a glimpse of Photos 1.1, a release that isn’t just an extension of the original version, but also seems to fix bugs. We still don’t know if 1.1 will be made available for Yosemite—it seems unlikely. But it’s also extremely likely most Yosemite users will migrate to El Capitan, rendering it moot for most, since Photos is exclusive to Yosemite anyhow.

In this week’s Mac 911, I revisit iCloud Photo Library’s new way of thinking about where photos reside, solve a problem for syncing RAW images from an iPad to Mac without using Photos, and examine some issues with organizing albums and photos.

Old photos never die, they just fade away

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Pages of questions and answers about Apple's word processor

If you’ve got a decently long history with the Mac, you’ll remember AppleWorks and ClarisWorks. When Microsoft Office was a high-priced suite, AppleWorks and ClarisWorks were inexpensive (and sometimes thrown in). Apple stopped selling the last version in 2007, but files linger. In this week’s column, Mac 911 helps a reader open ancient ’Works files. I also help with sorting, EPUB formatting, and a systemwide text replacement sync issue.

From A to Z

James Riley writes in with a question about Pages. He has a 47-page document that has columns for occupation, first name, and last name. He’d like to sort alphabetically by first name, and then print the document.

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Solving OS X problems: Finding old utilities, removing a partition, and migrating data

This week, Mac 911 focuses on OS X and things that are missing or migrating. I answer questions about deauthorizing software on a Mac before a migration, where to find old Wi-Fi utility software and firmware, deleting a Fusion drive’s extra partition, and a small array of Migration Assistant questions.

Deauthorizing OS X software before a transition

Philip Shook asks:

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More Photos Q&A: Imports hanging, what is safe to delete, and sharing to Facebook

At WWDC last week, Apple said that Photos will be updated in OS X 10.11 El Capitan with new features. Until then (and unless you upgrade), we’re still using the sometimes manky version in Yosemite, which I’m still holding out hope Apple releases additional fixes for, rather than defer everything to El Capitan.

This week, more answers to what you can’t do, what you can, and what’s not working: deleting old files, getting an import to finish, copying and paste, and sharing to Facebook.

What can I delete?

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When iWork doesn't: Troubleshooting mail merge, copying data, sharing, and printing

The Apple OS X productivity apps formerly known as iWork (Pages, Numbers, and Keynote) allow a fair amount of data manipulation and back-and-forth handling. The latest major revisions to each one brought the code up to date but left features critical to some behind.

A few weeks ago, I wrote about how to manage the previous versions of these OS X apps so you could retain access and even round-trip files between old and new.

Before and since then, many of you have written in with questions about merging data, selectively printing or exporting data, or gaining access to options that you think should be there. In this column, I’ll try to help, and point you to previous Mac 911s that may offer more in-depth assistance.

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Ghostly problems: Troubleshooting Photos smart albums, hard drive partitions, and Mail Drop

All operating systems are haunted. Ghosts wander their halls, remnants of decisions make in the past that sometimes manifest themselves and go “boo” when unexpected interactions clash. It’s always maddening to have a problem that appears regularly but inconsistently, so you cannot nail down its cause, but still have to deal with the consequences.

Maybe your computer or mobile was built on top of an electronic recycling center? Or maybe there’s a bug, not a ghost, that needs to be zapped. In this week’s column, I present some mysteries and possible solutions.

But let’s start with a Photos correction.

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