Bugs & Fixes: Dymo LabelWriter’s living death

Note: This article has been updated. Please see the solution at the bottom of the article.

My Dymo LabelWriter 400 Twin Turbo died last month. Sort of. There was no hardware failure. As far as I can tell, all the hardware components remain in fine working order. Neither has there been any major shift in technology that would make the printer obsolete. So, in some sense, the printer is still very much alive. It’s just that it won’t print labels.

The surprising source of the failure is that the Dymo Label software is incompatible with the latest version of OS X. The printer was working fine under OS X Mavericks 10.9.3. However, after I updated to OS X 10.9.4, I could no longer get any labels to print. Instead, an error message appeared that said the printer was “offline” or “not connected.”

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How to send multiple images from iPhoto for iOS

Reader Tim McBrayer has a question about iPhoto on his iPad. He writes:

When I’m running iPhoto on my iPad I’d like to pick a particular photo or several photos from a shared online album and email them to someone. I don’t see how to do that unless I use the Photos app. What am I missing?

Photos, as a simple image viewer, is pretty straightforward so it’s easy to select and share multiple photos. iPhoto, on the other hand, has a far greater collection of features and so some have been tucked away in ways that may not seem obvious. Here’s how to go about it.

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How to prepare your devices for iOS 8

Reader Diane Fillian looks to the future but wants to take precautions. She writes:

iOS 8 is coming out next week and I’ve very interested in installing it on my iPad. Are there things I can do today to get ready for it?

We’ll be offering a complete iOS 8 installation guide in the next few days, but I’m happy to reveal the steps you should take before the next version arrives.

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How to correct Siri's pronunciation

Reader Regina Laurent wishes to correct Siri’s pronunciation. She writes:

I like using Siri on my iPhone but she mispronounces my name as well as the names of some of my French friends. Is there anything I can do to teach her to speak properly?

You have a couple of options. The first is to deal directly with Siri (which I’ll refer to as “she” even though it can use a female or male voice).

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Mac 911 grab-bag: Phone-less two-factor authentication, iTunes and "Other"

Plenty of great questions slip through Mac 911’s mail slot, but the reply to some of them is so brief that they don’t merit a full-page entry. From time to time I issue a burst of answers to these very questions. Today is one of those days. Follow along as I address phone-less two-factor authentication, HipChat interface issues, iTunes’ “other” entry, and exported iPhoto metadata.

Two-factor authentication without an iPhone

After the celebrity photo scandal I’m more concerned about security. I understand that using two-factor authentication can make my data a bit more secure, but I don’t have an iPhone. Do I need one?
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What exactly is "Other" hard drive storage?

Reader Kevin Loy would like some details on how storage is being consumed on a relative’s hard drive. He writes:

I read your article about freeing up space on a hard drive and had a follow-up question. My niece was running out of space on her MacBook Air. I did some digging using About This Mac under storage and found she has 78GB of “Other” storage. What kind of files does this “Other” entry reflect?

If you choose About This Mac, click on the More Info button, and then click the Storage tab you will indeed see a very general graphical layout of the file allocation for each volume connected to your Mac. This representation lists Audio, Movies, Photos, Apps, Backups, and the Other entry you mention.

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How to prevent your naughty pictures from appearing on the Internet

A reader who wished to remain really, really anonymous has failed in this regard. She writes:

Recently some pictures and movies stored in my iCloud account have found their way onto the Internet and they’re, well… embarrassing. Is there some way I could have prevented this from happening?

Yes. If you’d disabled photo sharing from your iPhone to your iCloud account those pictures would have remained on your phone. Although the horse has left the barn, here’s what you might have done.

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