Zendesk

Zendesk is a leading provider of proven cloud-based help desk software. For growing organizations, Zendesk is the fastest way to enable great customer service. Now you, as a support agent, can access your existing Zendesk account through your iPhone or iPad, and stay on top of your customer requests with real-time access to Zendesk anytime, anywhere. Zendesk for iPhone and iPad provides the following capabilities: • Access all your support ticket views • View a real-time list of activity on your tickets • View and update comments, CCs, tags, and ticket fields • Apply predefined responses, or macros, to tickets with frequently asked questions • View all support ticket events and notifications • Easily bookmark a ticket for future reference • Search support tickets and knowledge base articles • Upload and view attachments on tickets • Take a photo and attach it to a ticket • Supports TextExpander touch snippet expansion If you are new to Zendesk, sign up for a free 30-day trial from within the application.