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The Apple customer-support site that's built just for you

Apple's Support Profile page lists all the Apple devices you've bought and gives you quick access to all sorts of support services for them. Here's how to take advantage.

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Message to IT from Mac users: Tread lightly

Chris Breen offers some advice to IT departments intending to inherit a group of Mac users.

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HP now offers software support for Apple iPads

HP updated its SmartFriend support service Thursday and apparently will now troubleshoot software problems with Windows, Android, Chrome OS, OS X, and iOS products.

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Apple tops Consumer Reports survey on PC tech support

Apple received high marks for its computer tech support in an annual survey from Consumer Reports, even topping its scores for the previous year.

Advice from an Apple Tech: Three common Mac fixes

While working in tech repair, Chris Barylick helped dozens and dozens of people. Here's his advice on the most common problems people had with their Macs.

How to provide Mac help from far away

When friends and family call you with Mac tech support needs, and you don't live close enough to pop on over to help, you need to know a few tricks for providing help without making you or them crazy. Lex Friedman can help.

Give the gift of tech support

Much as your Great Uncle Ludwig may welcome the yearly gift of reindeer-theme boxers, he might have a greater appreciation for your helping hand with his Apple technology.