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Apple ranks first in tech-support ratings

In Consumer Reports' latest survey of computer tech support, Apple has come out far ahead of their competition for their support of laptop and desktop computers.

Mac IT Help and Tips

  • The unbootable Mac mini Why would a perfectly good Mac mini suddenly refuse to boot? Dan Frakes takes you through the torturous path to the solution, which ended up being obvious in retrospect.
  • Macworld's complete Mac buying guide In this buying guide, we'll cover all the Macintosh models available, tell you how they've changed over the previous model, and how well they did in our benchmark tests.
  • Manage iPhones with Exchange PC World blogger Michael Scalisi looks at what goes into supporting iPhones in a Microsoft Exchange environment.
  • Eight iPhone apps and services for system admins John C. Welch rounds up the iPhone apps and services that make his IT job go a lot smoother.
  • In praise of Directory Directory is one of the hidden gems of Mac OS X Server, and if you're using Open Directory, it's a great way to facilitate better communication between employees. John Welch shows you what it can do.
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Mac IT Opinion

  • Opinion: How the iPad fits into IT Worried about having to support the iPad in your organization? IT director John C. Welch contends that if you already support iPhones and iPod touches, then you're ahead of the game.
  • Nexus One is 'Good' for business The Nexus One and the Droid prove that the Android invasion is fully underway, and the next battlefront will be the enterprise, PC World's Tony Bradley says. And now there is a Good for Enterprise client for Android smartphones, making the devices even more appealing to business users.
  • Should your IT department support the iPhone? A lot has changed since IT managers and system administrators panned the original iPhone. Computerworld's Ryan Faas looks at whether the iPhone is ready for business adoption. The answer varies from business to business.
  • Opinion: Stop inventing mobile phones Joanie Wexler of Network World wonders if the mobile industry should take a breather for a few months while broadband wireless network buildouts and mobile device management capabilities catch up to the demands of today's smartphones.
  • Opinion: Will 2010 be the year of the Mac? Apple was a bright spot in 2009 in terms of PC sales, but Infoworld's Galen Gruman says the signals are mixed as to whether the Mac can grow beyond its niche.
More Mac IT Opinion

Mac IT Reviews

  • Review: Wyse PocketCloud for iPhone Anyone who wants to control their desktop from their iPhone or iPod touch must contend with the limited screen space on their mobile device. This app tackles that problem with a flash of ingenuity, optimizing screen space without significant sacrifices in usability.
  • Review: eBuddy Pro for iPhone Both the free and pro versions of this multi-protocol IM app work pretty well, though not right out of the box. But if you're willing to tweak a few settings, eBuddy performs quite capably.
  • Review: QNAP TS-239 Pro Turbo NAS If you’re an audio or video professional, IT consultant, or have prosumer level storage and security needs, QNAP’s TS-239 Pro Turbo NAS might be on your wish list this holiday season.
  • Review: Kerio Mail Server 6.7 Kerio Mail Serveris an e-mail, calendaring, contact, and to-do server that runs on three versions of the Mac OS.
  • Review: LogMeIn Ignition for iPhone If you depend on having reliable remote access capabilities no matter where you are without lugging around a notebook computer, then LogMeIn's app for one-click control over Macs and PCs is a must-have.
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Mac IT Video & Podcasts

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