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Ah,the days of the paper organizer. Shopping for a new one was as simple as going down to the corner stationery store. Should you spring for a leather-bound model? Do you want a calendar with Saturday and Sunday merged together or listed separately? Should the organizer fit in your briefcase?

These days, handheld organizers are running the paper organizer out of business--and for Mac users, handheld means organizers running the Palm OS and manufactured by either Palm or Handspring. Shopping for these organizers has become more like shopping for a new computer, right down to comparing RAM size and fretting about future upgradability.

The truth is, shopping for a handheld organizer (sometimes known as a personal digital assistant, or PDA) shouldn't be too different from shopping for that low-tech pen-and-paper number. In the end, it all comes down to one thing: finding the product that best fits the way you organize your life.

Click here to see the table Hot Handhelds .

These days, you can choose from eight different devices running Palm OS--the $449 Palm IIIc, the $149 Palm IIIe, the $249 Palm IIIxe, the $329 Palm V, the $399 Palm Vx, the $449 Palm VII, the $179 Handspring Visor, and the $249 Handspring Visor Deluxe--and each one will appeal to a different type of person. Macworld looked at all of them, comparing price, specifications, and upgradability (see the table "Hot Handhelds" for details on each model).

The Least You Need to Know

Probably the best-known use of a handheld device is keeping track of your life. If you're looking for a basic personal organizer, any Palm device or Handspring Visor will help you remember your mother's birthday or how many reps to do at the gym.

Each model runs a version of Palm OS--core system software that includes built-in calendar, address-book, to-do-list, memo, and mail applications, as well as the ability to synchronize its information with included calendar and address-book programs for your Mac. An alarm feature will even alert you when you're about to miss that important lunch with your publicist and can double as a wake-up call when you're on the road.

All the current devices also feature an infrared (IR) port for beaming records, such as business cards, and applications, such as your favorite games, to other IR-equipped Palm handhelds--you just point your organizer at another, and your data shoots through the air like magic.

If you want a color screen for eye-popping charts--or just for looks--the $449 Palm IIIc is currently the only Palm OS device with a color screen.

Perhaps you need wireless Internet access to keep abreast of how many points the NASDAQ is up (or down). You have more choices here, but still not many. The $449 Palm VII is the only unit to offer built-in wireless Internet access, which means you avoid additional hardware expenses. But the required service isn't available everywhere, so you should check Palm's coverage maps at to see if the service will meet your needs.

Other wireless Internet choices do exist, such as the $369 Minstrel III Wireless IP Modem from Novatel Wireless (888/888-9231, ) for the Palm III family, and the OmniSky Minstral V Wireless Modem (800/860-5767, ) for the Palm V (the Minstral should be shipping by the time you read this).

Packing It In

If you need more than just the basics, it's time to start weighing a handheld's features. Your handheld device's memory will determine how many phone numbers, addresses, and programs you can store at any given time, as well as whether you can update the core operating system. The amount of built-in memory ranges from 2MB to 8MB. Since these devices don't have hard drives, they store most of the data in RAM, as digital cameras and MP3 players do, although some PDAs also store data in semipermanent Flash ROM chips.

By comparison, Microsoft Word 98 takes up 5.1MB--and that's just for the application, not including all the other files needed to run it. No doubt Palm OS apps will expand as handheld devices with more memory appear (remember, Mac OS used to fit on a 400K floppy disk, with room to spare for MacPaint).

You can also fill up your RAM with software--remember, Palm OS organizers are essentially little computers, and you can install programs on them just as on your Mac. You can download and install thousands of utilities, games, system enhancements, and other programs (see "Programs to Pack" elsewhere in this special report for a list of some of our favorites). If you need more RAM, consider the $249 Palm IIIxe or $399 Palm Vx, both of which offer 8MB of RAM.

If that's not going to be enough memory--say you also want to carry lots of games and reference materials--go with Handspring's $249 Visor Deluxe. It comes with 8MB of RAM, too, and has the potential to add more memory using Handspring's Springboard memory modules (see the story " On the Horizon ").

Flash ROM is more expensive than standard ROM, which is why the Palm IIIe and both Visor models don't include Flash ROM. Those models are less expensive but can't upgrade Palm OS. So while the latest Palm handhelds are running Palm OS 3.5, Handspring's Visors are stuck at Palm OS 3.1h, the company's adapted version of Palm OS 3.1 (for more information on Palm OS, see the online sidebar "In a Flash").

Expanding Your Horizons

So what happens when you find you've outgrown your organizer's built-in capabilities and want to do more with it? You don't have to house everything related to your handheld inside its case--what about connecting external gadgets such as modems, pagers, and MP3 players?

A slew of external add-ons and accessories make the Palm more than just a digital Day-Timer, and all of them connect via the serial port located at the bottom rear of the Palm organizers. You can purchase modems, global positioning systems, digital cameras, data-acquisition tools, and a multitude of other gadgets to get the most out of your Palm (see the online story "Palm Accessory Roundup"). Remember, however, that the Palm V series does not have the same serial connection as the Palm III series and the Palm VII, so add-ons are not universally compatible.

Several companies are currently creating modules such as MP3 players, cameras, and wireless communication tools (see the sidebar "On the Horizon") that require no installation or setup: plugging one in loads the associated software.

The Springboard memory module, for example (one of the few modules actually available as of this writing), lets you add more RAM without digging into the guts of the organizer, and opens up the possibility of storing applications and data on multiple modules according to category--you could pop in work databases during the day and then replace your games and personal information in the evening.

Communicating with Your Mac

When it comes time to enter information for all your friends and contacts or perform any other data-entry task, the last thing you want to do is spend hours pecking away on a small screen with a stylus--and that's where interaction with your Mac is critical. Palm dubs its handhelds "connected organizers," but how well does the connection between your Mac and the Palm and Handspring devices hold up? Both companies offer Macintosh compatibility and the ability to synchronize, or HotSync, information at the touch of a button, but they stumble in different areas of the implementation.

However, none of the Palm devices include Mac software, so you must either pay for it on CD-ROM or download it from Palm's Web site. Either way, you'll still need to buy Palm's $40 USB Connection Kit or $6 Macintosh Serial Adapter, depending on your Mac's connectors, in order to attach the PC-style serial cable snaking out from the HotSync cradle.

Macworld's Buying Advice

If you're looking for an everyday handheld and don't need the flash of more-expensive models, the Handspring Visor is the clear winner. Unless the smaller size of a Palm V is important to you (and honestly, except for the Palm VII they're all small enough to put in a shirt pocket), you'll get the best bang for the least buck with a standard Visor. Its 2MB of memory is plenty for using the built-in applications and others you want to install. You can take advantage of software improvements like the enhanced Date Book and Calculator. Plus you get the advantage of the Springboard slot, enabling you to upgrade in the future for only the cost of memory modules or other add-on Springboard cartridges.

The best choice for those who need to carry around lots of files is the Palm Vx. Although other devices feature 8MB of memory (or the possibility for more than 8MB, as with the Visor), the Palm Vx's smaller, thinner design is really the deciding vote. Also key is its ability to upgrade to new versions of Palm OS and interact with Macintosh Palm Desktop 2.5.

Although switching from pen and paper to screen and stylus might seem like a leap of faith, it's easy to safely find the right handheld to fit your needs.


4.0 mice
  Handspring Visor   With all the basic applications of every Palm OS handheld, the inexpensive Visor offers software improvements, the Springboard expansion slot, and an included USB connection.  Company:  Handspring (888/565-9393, ).  List price:  $179.

4.0 mice
Palm Vx   Packs the best aspects of a professional Palm device--8MB of memory, flash ROM, a high-contrast screen--into a small, thin, stylish package. Company:  Palm (800/881-7256, ). List price:  $399.

JEFF CARLSON is author of Palm Organizers Visual QuickStart Guide (Peachpit Press, 2000).

Beginning with Palm OS 3.3, upgrades to the operating system have been flash upgrades. So, if you want to upgrade to the most recent version of the Palm OS -- currently version 3.5 -- you'll need a device equipped with flash ROM. An added benefit worth noting is the capability to store applications in unused portions of the flash memory using a utility like TRG's $40 Flash Pro (, 515/252-7522), which can free up more RAM on your handheld.

But is this really important? As Mac users know, an older system can be just as good as the latest version, based on your needs. The core Palm OS hasn't really changed much overall: The most visible improvements include a new Agenda view in the Date Book, a command shortcut bar for accessing frequent actions like beaming or deleting records, the ability to tap a program's title bar to view its menus, and the ability to mask private records instead of just hiding them from view.

The core functions of the built-in applications are still present, meaning as a Palm IIIe owner, for example, you won't find yourself with an obsolete machine just because Palm OS 3.5 is available. Although not upgradeable, Handspring's version of the operating system actually incorporates many of the same improvements as the later Palm releases, including support for USB connections (included with Handspring models), faster HotSync (synchonizing with your Mac desktop software) speeds, and expanded Date Book and Calculator applications.

If it's important that your handheld can be upgraded to future versions of the operating system, or you want to take advantage of storing applications in flash memory, choose from the Palm V, Palm Vx, or Palm IIIxe. But if you need the maximum amount of expandability, even without the possibility of upgrading the operating system, a Visor or Visor Deluxe is the best choice for owning a flexible handheld.

Palm MacPac 2


3.5 mice
PROS: Syncs reliably with Palm devices. CONS: Desktop software doesn't always mirror data on Palm. COMPANY: 3Com/Palm Computing (800/881-7256, ). LIST PRICE: Free for download; on CD, with adapter cable, $15.

Read the full review.

Palm Portable Keyboard


4.5 mice
PROS: Small, light, rugged, stylish design. No batteries required. CONS: Palm OS and applications not fully keyboard-ready. COMPANY: Palm (, 800/881-7256) PRICE: $99.

Read the full review.

PalmConnect USB Kit


4.0 mice
PROS: Easy to set up and it works. CONS: Doesn't let you connect other Mac serial devices. COMPANY: Palm (800/881-7256, ). LIST PRICE: $40.

Read the full review.

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