Macworld June Interactive CD FAQ

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"To activate your 30 Day free trial with MindSpring, please call 1.888.MSPRING ext 1 (1.888.677.7464). The operator will walk you through the sign up process and give you the required User ID and Password to get you on line. IMPORTANT: Be sure to tell the operator that you are accessing MindSpring through the June Macworld CD ROM."

The following is a list of F requently A sked Q uestions regarding the June 1999 Macworld CD.

Question: Why doesn't this CD work?
Question: How can I get the software that was advertised as being on the CD?
Question: What is a browser and why do I get an alert saying that I need one?
Question: Why do I get an alert that says I don't have enough memory or "-108?"
Question: I installed MindSpring and now I can't connect to my old service provider. Why?
Question: Why are the movies stuttering?
Question: What about the AutoStart Worm?
Question: Why don't some programs run on my computer?
Question: Why doesn't the "Previous" button work in the Shareware and Updates section?
Question: Why do I get an error after I install "Hoyle Casino"?
karen_eller@macworld.com
Question: Why doesn't this CD work?
Answer: This CD was developed only for Macintoshes. If you are running an Intel based computer with Microsoft Windows, then the CD will not work. If the CD fails to launch on your Macintosh, there are several things you can do to remedy the problem:
  1. Turn on the Virtual Memory using the Memory Control Panel and set your total memory to at least 16MB. If you are using MacOS 7.5.5 or later this is the recommended solution.
  2. To change memory allocation for a program, click once on the program's icon to select it, choose Get Info from the File menu, and set the Preferred Size to the desired amount.
  3. Make sure you have enough memory to open the application you wish to run. To check your available memory use the "About this Computer..." menu option under the Apple menu while in the Finder.
  4. Quit any applications you are not current using in order to free up memory for the software on the CD-ROM.
Minimum System Requirements:
  1. Mac OS compatible computer (with a Motorola 68040 Processor or Power PC Processor).
  2. System 7.5 or newer.
  3. 14 inch color monitor with the capability of displaying 256 or more colors at a resolution of 640 x 480 pixels.
  4. Double speed (2X) CD-ROM drive.
  5. QuickTime (QuickTime 2.5, Sound Manager 3.2).
  6. 12 MB of free RAM. At least 20 MB of physical RAM is recommended. To see how much available RAM your computer has, choose "About this Macintosh" from the Apple Menu.
Disclaimer:
The CD-ROM product is provided "AS IS" and without warranty of any kind whatsoever. Macworld, Adobe and Avant Digital, Inc. expressly disclaim all warranties, expressed or implied, and shall not under any circumstances be liable for damages resulting from the use or inability to use this CD-ROM as described herein.
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Question: How can I get the software that was advertised as being on the CD?
Answer: The software on the CD is described in the CD interface application. Some of the software can be installed directly from the CD interface application and some of the software needs to be installed directly from the CD. To install software from the CD (i.e., not the CD interface application) do the following:
  1. Insert the CD-ROM into your CD-ROM drive
  2. If the window for the CD-ROM does not automatically open, then double click on the CD-ROM's icon
  3. Navigate to the "Software" folder in the CD-ROM's window and double click on it
  4. Double click on the folder of the application that you would like to install
  5. Locate the installer for the application and double click on it
    NOTE: installer icons typically look like this: Installer Icon
  6. Follow the instructions given in the installer
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Question: What is a browser and why do I get an alert saying that I need one?
Answer:

A browser is an application that is used to "surf the World Wide Web." Whenever you click on something that starts with "http" or "www", you are most likely about to access an Internet web site (if you're viewing this FAQ on the Web right now, you probably know more than you think you do). Additionally, some of the buttons in the presentation will try to take you directly to a web site and require that you have a browser.

The Macworld Game Hall of Fame presentation comes with two browsers that you may install and use at no cost. The browsers are "Netscape Communicator" and "Internet Explorer" and are located on the CD-ROM inside of the "Software" folder.

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Question: Why do I get an alert that says I don't have enough memory?
Answer: Your computer may not have enough memory to run the presentation AND perform installations. There are a couple ways to fix this. You can buy more RAM, or, correct the problem immediately by doing one of the following:

  • You can install all of the updates, shareware, and game demos without having the Macworld Game Hall of Fame presentation launched.

    To do so:

    1. Quit the Macworld Game Hall of Fame presentation if you have it open
    2. Open the CD-ROM window if it's not already opened on your Desktop (to open it, double click on the CD-ROM icon)
    3. Select one of the following folders, Demo Games, Updates, or Software, to navigate to the update, game demo, or software that you would like to install.
    4. Double-click on the application that you would like to install

  • You can also turn on more Virtual Memory.

    To do so:

    1. Choose Control Panels from the Apple Menu item
    2. Select the Memory Control Panel
    3. If Virtual Memory is not already turned on (observe the radio button), then select the "On" button
    4. Raise the amount of virtual memory in the field located on the control panel.
    5. Close the control panel, restart your computer, and try running the presentation again.
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    Question: I installed MindSpring and now I can't connect to my old service provider. Why?
    Answer:

    The MindSpring Install moves all of your old configurations to a folder titled "MindSpring Back Up", and your computer is now configured to dial into MindSpring. This folder saves your old configurations. You may also need to check your TCP/IP and PPP connections and note whether your original settings have been changed. If they have, you should be able to find your old configurations in the MindSpring Back Up folder.

    Your TCP/IP settings can be found in the TCP/IP Control Panel located in your system folder. Simply make a copy of the control panel in order to make a backup. Depending on what version of PPP you have, your PPP connection may be in the form of a Control Panel or small application. You can locate it by performing a search for "PPP" and making a backup (same as above, by making a copy) of any PPP items found.

    Once you have installed the MindSpring soft ware, you can call 1.888.MSPRING for any technical support questions you may have.

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    Question: Why are the movies stuttering?
    Answer: If you have an older Macintosh or slower CD-ROM drive, you may experience some stuttering of sound and play in the demo. This can usually be corrected by moving the movies to your hard drive and playing them from there. To do this, simply navigate to the "data" folder within the Macworld Graphics MegaPak window and open it. Copy the "intro.mov" and "playground.mov" files to your hard drive and double click on them to play them.
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    Question: What about the AutoStart Worm?
    Answer:

    The AutoStart Worm is a worm that can be spread to your computer when you have an infected CD and QuickTime is set to "Autoplay" CDs. The Macworld CDs are checked for infection at three levels. They are checked by the developer, the quality assurance team, and during replication and are not distributed with viruses or worms.

    If you are still concerned about using the Macworld CD, please note that it is impossible for this worm to spread to your computer if ?Autoplay? is disabled. To disable Autoplay, go to your QuickTime Control Panel and uncheck Autoplay if it is checked.

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    Question: Why don't some programs run on my computer?
    Answer:

    Some programs are quite powerful and require lots of memory and may be processor intensive. You may try copying the application over to your hard drive so that you are not running the application from the CD-ROM. This will most likely correct the problem.

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    Question: Why do I get an error after I install "Hoyle Casino"?
    Answer:

    If you receive the message "The application Hoyle Casino '99 Demo could not be opened because Draw Sprocket Lib could not be found", then you need to go back to the CD and click on "Get Game Sprockets" . This will lead you to apple's download web page where you can down load "Game Sprockets", which runs on OS 7.6 or newer. Once the down load is complete, open the "Game Sprockets" folder that appears on your desk top and drag and drop the ".lib" files over to your system folder, you do not need the "Input Sprockets" to play Hoyle Casino. Your computer will automatically drop the .lib files into your extentions folder. You are now ready to play Hoyle Casino, you do not need to restart your computer.

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    This FAQ is provided as a service of Mac Publishing, LLC.

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