After complaints, Adobe axes link to Kinkos

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Adobe Systems will remove a menu option in its Acrobat and Reader programs that lets users send documents over the Internet to FedEx Kinkos for printing, the company said on Thursday.

The move comes after complaints from other printing companies, who view the feature as steering business to FedEx Kinkos, one of the larger printing services companies worldwide.

The menu option is included in Reader 8.1 and Acrobat 8.1, appearing in the “file” menu. The programs were released in June when the deal was announced.

By October, Adobe will release updated versions of the programs without the option. “We are implementing these changes as quickly as we can,” Adobe said in a statement. “However, we need time to write and test the software.”

FedEx Kinkos will continue to distribute a version of Adobe Reader with the option, but only from its own Web site, Adobe said.

Adobe will also set up a Print Advisory Council to work with third-party printers on software integration issues.

Adobe said the change would not affect its financial results.

This story, "After complaints, Adobe axes link to Kinkos" was originally published by PCWorld.

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