Mac 911 - Oct. 2007

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Bug: Adobe CS3 Security Breach

When you install Adobe Version Cue CS3 Server (included as part of Adobe CS3), its installer turns off your Mac’s firewall (if it’s on) and then adjusts the settings of ports the program will need to function. Unfortunately, the installer forgets to turn the firewall back on after completing its task. Oops! To reenable the firewall yourself, you must go to the Sharing preference pane, select the Firewall tab, and click on Start. It’s disturbing that a third-party installer can turn off your Mac’s firewall without explicit permission and without even notifying you that it has done so. Adobe should provide an update that stops this practice, and Apple should issue a security update to prevent it.

Fix: Adobe CS3 Installation Errors

You might see an odd error message—for example, “Installing Adobe Photoshop CS3 results in a conflict with Adobe Photoshop CS3”—when you try to install the latest version of Photoshop. If so, you probably have an older, prerelease version of Adobe Photoshop CS3 on your drive. You must uninstall it—simply dragging the old application to the Trash won’t work. Run the uninstall utility in /Applications/ Utilities/Adobe Installers. If that doesn’t work, use Adobe’s more comprehensive uninstaller, Adobe CS3Clean Script (see more ).

Bug: Safari 3.0 PDF Crashes

Safari 3.0 (at press time a beta version) may crash when you click on a link to view a PDF file. The cause is a conflict between Safari and the AdobePDFViewer .plugin file, located in /Library/Internet Plug-Ins. Check Adobe’s Web site to confirm that you’re using the latest version of Adobe Reader; if you’re not, update it. If that doesn’t fix the problem, launch Adobe Reader (in /Applications), select Adobe Reader: Preferences, and select the Internet category. Deselect the Display PDF In Browser Using option to remove the plug-in. If Safari is open, quit and relaunch it. PDF files should now load using Safari’s built-in PDF viewing engine—and without causing a crash.

Fix: Forgetful Web Site Fix

If you choose to have Web sites remember your name and password for future logins, you may be surprised if a site suddenly requires you to enter this information manually. Worse, the site might claim that your login name or password is incorrect. The problem here is probably a corrupt cookie file (or files). Delete the problem file, and the site should create a fresh one. In Safari, select Safari: Preferences and click on Security. In the window that appears, click on Show Cookies. In the list, find any files that contain the name of the problem Web site. Select these and click on Remove. You should now be able to log in successfully.

[ Senior Contributor Ted Landau is the founder of MacFixIt, a Web site devoted to reporting Mac problems and solutions. Got a problem to report? E-mail it to us or post it in our Mac 911 forum at ]

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