Back up Entourage with AppleScript

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The way Microsoft Entourage and Apple's Time Machine are designed puts them on a collision course. Entourage's mail database is a single large file. Time Machine backs up files, and can't look inside them or back up the changes within a file. The end result: when even a single new message pops into your Entourage database, Time Machine must back it up in its entirety, rapidly filling up your backup drive.

To be fair, Entourage is not the only application with this issue. Photoshop, Illustrator, Final Cut Studio, Premiere Pro, FileMaker Pro, and many others create huge files that may only change slightly, yet still have to be backed up in their entirety if you're doing a file-level backup. And when you're talking about video, Entourage's database is tiny indeed by comparison.

But just because there are problems out there other than Entourage doesn't mean that backing up Entourage isn't a problem. However, there's an issue there that many overlook: There's a difference between the Entourage Database itself and the data in that database.

If you want the data, well, you have quite a few options, most of which don't require third-party products. If we assume everyone using Entourage is at least on a current version of Mac OS X 10.4 or Mac OS X 10.5, then there are only three potential problem areas: e-mail, links, and attachments. (Due to changes made in Entourage 2008's AppleScript implementation, we're going to concentrate on that version.)

Let me warn you: this can be pretty tricky stuff. If you're a brand-new Entourage user, or new to the Mac, you will probably want to have a friend who is more comfortable with both Entourage and AppleScript to help you. But even if it seems overwhelming, if you take your time with it, proceeding methodically and carefully, you'll be fine.

Here's what we'll be doing:

  • In Entourage, enabling Sync Services for Contacts, Calendars/Tasks, and Notes.
  • Setting up a rule in Entourage that classifies all incoming mail that isn't junk as "New e-mail."
  • Setting up a schedule that runs an "Export new e-mail" script periodically.

It looks simple, and if you know your way around Entourage, it really is. But rather than just say "do this, do that, and life will be good", I'm going to try to give you some of the why behind the how and the what. Again, you don't have to be an AppleScript or Entourage genius to use the information in this article, but if you are not comfortable with rules, complex schedules, or using (not creating) AppleScripts, then you should have someone who is more comfortable with those things help you out.

Use Sync Services

With Mac OS X 10.4, Apple introduced the Sync Services framework. This took the original idea of iSync, and expanded it from a single application to an OS-level framework that anyone can tie into. With Sync Services, the idea is that rather than trying to get every contact application to directly fiddle with Address Book's database or iCal's files, or Mail's settings, they just share data via a central management system and repository.

Sync Services help you back up Entourage data using Time Machine, but only indirectly. Here's how: if you set up Sync Services to synchronize your Entourage address book, calendar, and task data with Address Book and iCal, your data will be copied from Entourage's database and imported into Address Book and iCal's native file formats — namely individual files that work better with Time Machine's one-file-at-a-time backup strategy. Sync Services synchronizes data all the time, in the background. (In my experience, it takes about 20 seconds for Sync Services to propagate data and/or changes.)

Entourage even synchronizes its Notes out via Sync Services, although Apple doesn't, as yet, have an application that synchronizes Notes. Luckily other applications do, such as Bare Bones Software's Yojimbo.

If you want offline backup of Sync Services items, .Mac is an excellent option, and it's one I use regularly. Just enable the correct sync options in .Mac in System Preferences, and sync away. Presto! Offsite backup! Does using Sync Services in this fashion get you the same level of backup as backing up the physical database? No, it doesn't, but it gets you pretty close, and brings Time Machine to the party.

First steps: Contacts, calendar, tasks

In Entourage's Preferences, (Available from Microsoft Entourage: Preferences, or Command-comma), select Sync Services, and you'll get Entourage's Sync Services settings, as seen below:

Sync Services settings

You can choose to synchronize everything, as I do, or whatever combination of the three options you like. For Address book and Calendar, you can also opt to synchronize either your local Entourage Contacts and Calendar/Task info, or the Exchange versions (if you have an Exchange account). From what I've seen, tying Exchange information to Sync Services is more problematic than using local information, so if you are going to use Exchange data with Sync Services, be careful. Along those lines, while you can turn on Sync Services for all three at once, I highly recommend you don't, just to make dealing with any potential problems easier. Finally, even though it would seem that you're only synchronizing with .Mac, fear not. You're actually talking to Sync Services. .Mac only gets involved if you have a .Mac account and set up that synchronization separately.

My recommendation is to enable synchronization one item at a time. First Notes, then Calendar, then Address Book. Wait a day or so between each one, and make sure you have each one running smoothly before enabling the next one. Before you enable syncing, back up your data via Entourage's export function, and the other applications' methods, as backups are a great way to get yourself out of a jam.

When you enable Sync Services for the first time, and click "OK" in the preferences, you'll be asked how do you want to start syncing. Your options are:

  1. Have Entourage and Sync Services combine data
  2. Have Entourage overwrite Sync Services data
  3. Have Sync Services data overwrite Entourage

Of the three, the second and third options are the simplest and safest. The obvious problems would be that if you have data in, say, both Address Book and Entourage, picking the second or third options will lead to data loss. The first option is the most complex, but I've used it, along with the others, and while you have to do more cleanup with this option, if you have a lot of data in both programs, it may be the better choice.

If the data in Sync Services (Address Book and iCal) is exactly the same as the data in Entourage, then pick either the second or third option, since that Sync Services data is a duplicate, for the most part. But if you have a lot of unique data in both, then you should use the first option.

This is not going to create perfect synchronizations. For exmaple, Entourage categories don't carry across well. In Address Book, they tend to show up as groups, although this is imperfect. In iCal, all your Entourage calendar data gets jammed into one calendar named Entourage. This is because of the differences between Entourage's one-calendar-with-categories approach and iCal's multiple-calendars-no-categories approach.

Yes, it's possible that down the road Entourage may create a separate calendar per category, but that might be less of an improvement than you'd think. I have 58 categories in Entourage that I use with great effectiveness, but 58 separate calendars in iCal would be an unreadable mess.

Neither program's approach is fundamentally better or worse. They're just different, and as a result, the act of syncing data between them will run into conflicts.

Another pain point is the recurring task, and from what I can tell, this is a problem with Sync Services, not Entourage or iCal. Contact pictures also won't sync, because every application uses that data differently, and neither will IM data, since Address Book is tied to iChat and Entourage is tied to Microsoft Messenger. So, if you use both, ONLY use Address Book for iChat data and ONLY use Entourage for Microsoft Messenger data. Any other way will lead to madness.

Next step: e-mail

There are a number of strategies for backing up Entourage e-mail. I prefer leaving it on my mail server. I have been a nigh-exclusive IMAP user since 1997, and it's the most relaxing way to deal with e-mail backups. E-mail client crashed? Who cares — it's on the server. Need to check e-mail from someone else's computer? It's on the server.

The problem with this approach is one of space. If you are a mail pack rat, like me, you can have IMAP stores of many gigabytes. E-mail administrators will gripe about this, but any competent IMAP server can handle this, and disk space is cheap.

Still, for utter user convenience, getting your mail administrator to set the highest possible disk quota is going to win. It is, without doubt, the easiest way to back up e-mail from the user perspective, Entourage or not. Just leave it on the server, and buy more disk space.

That's a nice ideal, but it's not practical for a company without a serious storage infrastructure. So in the real world, we have to manage e-mail on our local machines. That includes backing it up. So in Entourage 2008, we take advantage of the new scriptability of the archive export feature. (Note: This new scriptability is why this article is aimed at Entourage 2008.)

The new scriptability in Entourage 2008 adds a new command: export archive. This command creates an Entourage archive via AppleScript. An Entourage archive is a package that contains e-mail, Contacts, Notes, Tasks, or Projects. It can contain all of those types, or just one type. The advantage of the archive is that each type of data is stored in a standards-based format. So e-mail in .mbox, Contacts in .vcard, Events, Notes, and Tasks as vCalendar files and so on.

One thing to keep in mind is that Entourage archives e-mail by the folder, not the message. So if you archive a folder called, say, "Archives" with a thousand messages, then you'll have one .mbox file with all those messages. That's not as granular as one file per message, but it's still a lot smaller and easier to deal with than the Entourage Database.

So now what? We still have to back up e-mail and Notes. What we want to do is back up the last 30 days of e-mail, or more correctly, any e-mail received in the last 30 days that isn't junk. I picked 30 days arbitrarily for this article — you can pick your own "recent e-mail" period based on your needs.

Categorizing incoming e-mail

I'm lazy. I don't like doing anything manually in Entourage if I can get Entourage to do the work for me. Luckily, Entourage's rules make avoiding monkey work really easy. We're going to want to set up an incoming rule that says "All e-mail that's not junk, put it in a category called "New e-mail". That's it. As we'll see, it's all we're going to need. The rule itself looks like this:

New e-mail rule

It's a simple rule. It says: "any e-mail that isn't junk e-mail, set the category to New e-mail." One thing to note, I have de-selected the "Do not apply other rules to messages that meet this criteria", because otherwise, no rules after this one will ever work. Don't worry if you have other rules that have a Set Category step. That just adds the other category to the message, it doesn't delete the other categories. Finally, when save this rule, you want to make sure it's the first rule in the list. Entourage executes rules as it gets to them, from the top of the list down. If you put this under another rule with the "Do not apply other rules..." checkbox enabled, then this one might not run.

Now we've created a rule that labels all new e-mail that's not already junk as "New e-mail." The next step is to archive it. We could do some things with rules that check how old the message is, but there's a simpler way. We let the archival period decide. If we want to archive every two weeks, then we know there's no "New e-mail" over two weeks old on the system. If we want it to run every month, same deal. Using categories in this way gives us a lot of flexibility. If you don't want a message archived, just remove that category from it. Because the archival process will also remove that category, you don't have to worry about things being archived twice.

Making the Archive Script

The next task is building the archive script. As this centers around the "Export Archive" command, it behooves us to examine that command in some detail. If you open the Microsoft Entourage scripting dictionary in Script Editor, or the AppleScript tool of your choice (I personally use Late Night Software's excellent Script Debugger), and select: Entourage Mail and News Suite: Commands: Export Archive, you should see the following:

Export Archive AppleScript command

The command is simple. You export the archive to an alias, or destination file, with a number of optional parameters. You can have the command delete the archived data when it has completed, you can specify that it only archive specific kinds of items, (such as only e-mail, only task items, or everything), you can choose to only archive items of a specific category or project, and you can tell it to always retain items that have additional categories.

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