TeamViewer GmbH has announced the release of a Mac version of TeamViewer Manager. The TeamViewer product handles remote control of users' computers, usually for support and other troubleshooting.
TeamViewer allows support teams to remote-control a Mac or PC, even through a firewall, using an auto-generated password and ID, encrypting network traffic as well.
The QuickSupport module has been available for the Mac, offering cross-platform communication; what is new is Mac support for the support-side software, TeamViewer Manager. TeamViewer Manager is a database tool that automatically includes and updates support session details, such as tracking time spent per session—helpful for auditing or preparing invoices for remote clients on service contracts.
TeamViewer is free for non-commercial use, while business licenses begin at $699.