Apple has posted a note to its Web site indicating the PowerBook combo drive upgrade program has been delayed by approximately two weeks. Originally, interested users could order the combo upgrade from Apple’s Web site beginning yesterday; the site now indicates orders will be taken on January 28, 2002.
Apple will offer
The PowerBook G4 Combo Upgrade Program
from January 28 – April 30, 2002, for owners of a 550MHz or 667MHz PowerBook. The drive will cost US$299. Owners of earlier PowerBook 400MHz and 500MHz models are not eligible for the upgrade program because the combo drive will not fit, according to Apple.
Apple will post a phone number on its Web site January 28 for customers to place an order. When calling to place your order have the serial number of your PowerBook available — the Apple representative will verify that your system is eligible for the upgrade program. You will also be asked for your shipping address and credit card information. When your drive comes in, you will be sent a shipping box so you can send your PowerBook to an Apple Repair Center — your credit card will be billed once the upgrade is complete.
If you live near an Apple retail store, the process will be much faster. Beginning January 28, you can take your PowerBook to a Mac Genius in one of the 27 Apple Stores located across the U.S. to have the combo drive installed. They will verify your PowerBook qualifies for the program and then order the drive. When the drive arrives at the store, you will be asked to bring the PowerBook in to have the service done onsite.
Customers in the U.S. and Canada can go to an Apple Specialist to place an order. After verifying your PowerBook’s eligibility, they can perform the upgrade on site if inventory is available or order the drive and do the install when it arrives.
If you live in Latin America, Europe or Japan, upgrades will be done by an Apple Repair Center. In the Asia Pacific region, selected Apple Service Providers will perform the Combo upgrade since Apple does not have Repair Centers in those areas.
Apple notes that you will not be able to upgrade via the online Apple Store, because the program is being handled by its Apple Care organization. Apple also says that you can’t keep your old DVD or CD-RW drive that they take out of your PowerBook.
An Apple representative was not immediately available to comment on the delay.