Intuit’s personal financial management application Quicken has lots of fans. The software is supported on both Mac OS and Windows, and can be used with certain banks to help manage online banking transactions. It appears that
Bank of America is prepared to abandon support for their Macintosh users.
A recent letter sent to Bank of America customers indicates that as of February 11, 2002, the company will no longer support Macintosh versions of Quicken. Users who are now depending on Quicken for Mac will automatically be switched to the company’s “Online Banking with Bill Pay” service, instead.
Bank of America cites “changes in [their] Online Banking platform” as the reason for the switch.
Bank of America encourages customers with questions about the change in support to call them at 800.933.6262, option 3. (Thanks to MacCentral reader Daniel Howell for info used in this article.)
Update: Several MacCentral readers have noted that responses to the telephone number above are only logged from registered Quicken for Mac users. If you’re interested in providing Bank of America with more general feedback, you may instead drop them a line at 800.792.0808, or write to:
Bank of America
Online Customer Relations
P.O. Box 27025
Richmond, VA 23261-7025