MacsDesign Studio today released a new version of
Web Help Desk. It’s a Web-based tech support application designed for education and small to medium-sized businesses. The software was created using WebObjects 5.1 from Apple.
According to the developer, Web Help Desk 5.5 now includes:
Customizable, dynamic PDF Asset report creation
Detailed Job Ticket download in PDF
LDAP option for authentication and lookup of Client data
Department option for Clients, Assets and Job Tickets
Additional Asset fields and expanded Asset search options
New graphic reporting by Department and Problem Type
New preference to enable Asset number editing
Web Help Desk utilizes Java objects to manage client and asset info and job tickets. It runs on any operating system with Java 2 SE installed, including Mac OS X Server, Windows 2000 Pro and Solaris 8.
Web Help Desk features an Aqua-style interface; intelligent business logic for job assignments; asset management; e-mail notification and reminder features; graphic reporting of common job ticket statistics; a FAQ module and more.
Web Help Desk 5.5 is a free upgrade for all current Web Help Desk 5.x licensees. Pricing for corporate customers runs from US$3,000 – $7,500, and for educational institutions it runs from $2,000 – $5,000. An online demo is available.