Following some significant service outages that have raised the ire of paying
subscribers in recent weeks, Apple posted an apology and an explanation to its members-only online support pages today.
|<?php virtual(“/includes/boxad.inc”); ?>
“We hope you haven’t been greatly inconvenienced by the two .Mac network outages we’ve experienced in the past two weeks (including this morning),” said Apple. “They were the result of equipment failures, and since the equipment vendor has not been able to persuade us that the problem will not occur again, we’ve already begun installing new equipment from a different vendor.
“We’re completely back up and running now, and no data or mail was lost. We expect the equipment change over to be complete within the next several weeks, and we’ll be working hard to ensure that there are no further issues during that time. In the meantime, we appreciate your patience while we make this transition, and if you do experience any difficulties, please go to www.apple.com/support for up to the minute information and status,” the note read.
Last month Apple transitioned from its free iTools service, which offered users free access to limited online storage, Web page and e-mail, to its fee-based .Mac service, which offers users expanded storage capacity and more features, include iCal calendar synchronization, backup support and downloadable software like Virex anti-virus tools.
Apple has noted that 180,000 paying subscribers
have signed up
so far, although the company late last week elected to
extend the deadline
for a US$49.95 subscription promotion intended for existing iTools users. It has also introduced
.Mac for Education
, a specially priced version of the service for educational institutions.