While some users of
America Online Inc.’s
Instant Messenger (AIM) may have found themselves shut out of the network this week, an AOL spokesman said Thursday that the problem, caused by hardware glitches, has been resolved.
“We had a couple of hardware issues which came up very quickly and were resolved very quickly,” said AOL spokesman Nicholas Graham.
The problems occurred while the company was doing “normal maintenance” on the system and the effect on users was “minimal,” Graham said.
Some AIM users had problems logging onto the network Tuesday and Thursday mornings, around 8:30 a.m. EST, Graham confirmed. Some users also reported difficulties viewing their Buddy Lists.
While AIM addicts were frustrated by the disruptions, Graham said that occasional problems are bound to come up given that the company is frequently upgrading and making improvements to its system, but that the problems are “always dealt with efficiently and swiftly.”