Earlier this month MacCentral brought readers information about Mac retailer ComputerTown’s
plans to reopen
— now under new ownership and with a new business plan in place. New details have come to light about ComputerTown’s reopening and its relationship with another New England-based computer company, Tech Superpowers Inc.
This past March ComputerTown was taken over by veteran Apple retailer Jim Hancock, following the closure of two ComputerTown locations — one in Nashua, NH and one in Brookline, MA. Hancock recognizes that there are many fences that need to be mended with Mac customers of these stores, but he’s up to the task at hand. Hancock plans to hold a grand re-opening of ComputerTown next weekend.
Recently, Tech Superpowers CEO Michael Oh posted
to his company’s Web site. Tech Superpowers has been hired by Hancock and ComputerTown to provide technical services for the reborn Mac reseller.
“To steal an Apple Store phrase, we’re providing the ‘Genius’: sales associate training, topnotch technical service personnel and field services that are all Mac all the way.”
Tech Superpowers has been providing qualified service and support to Mac professionals for the past decade, according to Oh, and he’s offered a challenge to folks who may doubt his company’s ability.
“For those that have had poor experiences with ComputerTown and especially their customer service, we ask for you to come by on or after July 21, see the products, but more importantly, ask the hard questions — Jim, his ComputerTown associates, and Tech Superpowers will have the answers as long as there are enough of us to go around,” said Oh.
Previous reports have suggested that Apple Stores will be coming to New England at some point in the future. Do such efforts pose a threat to the resurgent ComputerTown and its technical services partner? According to Oh, they plan to offer more than just what the Apple Stores will be able to do.
“Together, we’ll be able to provide the same experience that the Apple Store does in terms of knowledgeable help and showing what people want to see — but also with the ability to provide all levels of hardware and software support, including sending knowledgeable people to your doorstep,” said Oh. “It’s not the old ComputerTown, it’s not the Apple Store, it’s [something] completely different and more exciting for the users of New England.”