Yesterday, we reported that Hamrick Software was no longer supporting the Mac operating system for its VueScan product — an application designed to work with most scanners to produce high-quality scans. However, the decision has already been reversed due to an avalanche of e-mails from Mac users.
In an online message Ed Hamrick of Hamrick Software said that after his decision to stop supporting the Mac platform, he “immediately got many hundreds of e-mails from Mac users asking me to continue selling VueScan. Most of the e-mails were from Mac OS users who had never even used VueScan before.
“A few were quite rude, most were very polite,” he said. “I also got an e-mail a vendor of a FireWire to SCSI converter that made me change my mind. They were depending on FireWire->SCSI scanner support on Mac OS 8/9/X for revenues, and the program manager told me he’d have to lay two people off if I dropped Mac OS support in VueScan. If you’re a Mac OS user, please stop e-mailing me about this. You win, I give up. I’ll continue releasing VueScan for Mac OS 8/9/X, and in return, please stop clogging my e-mail.”
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