fixing a bug in iTunes yesterday
that caused data loss for some users, the AppleCare team is now offering tips that may help you recover some files, an Apple spokesperson told MacCentral today.
Apple recommends using a file recovery program such as Norton Utilities or TechTool Pro, noting that some users who have experienced data loss during iTunes 2 for Mac OS X installation have reported successful restoration of files using file recovery applications.
“If you have experienced data loss during iTunes 2.0 for Mac OS X installation, it is important that you DO NOT perform any operations that would write data on the affected partition,” Apple said.
Apple also said not to use Volume Recover utilities when trying to restore your files. “When utilizing either of these products [Norton Utilities or TechTool Pro] to attempt to recover your data, utilize the facilities to recover erased files and not the facilities to repair or recover volumes.”
You should follow the recommendations of the utility makers and reboot your system from a CD before attempting to recover data.
If you require further assistance, or have additional questions, please contact AppleCare at (800) 275-2273.