Apple has identified an issue with some iPods that may not wake from sleep when the battery reaches a low charge level.
The company has released an
iPod firmware update (version 1.0.2)
that fixes this bug. Apple strongly recommends that all iPod customers download and install the update.
In addition to fixing this issue, the firmware update also provides additional quality enhancements and support for additional languages, including Italian, Dutch and Spanish, according to Apple.
If you have already experienced this issue, Apple offers the following steps:
Check that your hold switch is off by sliding the switch away from the headphone jack.
With the iPod connected to power using the iPod Adapter or a CPU with an Apple Firewire port, perform a hard reset by doing the following: Hold down the ‘Menu’ and ‘Play/Pause’ buttons simultaneously for approximately 10 Seconds.
If the iPod turns on after performing Steps One or Two, please download the most recent version of the iPod software using the link above.
If the iPod does not turn on, disconnect it from power and let it sit unconnected for approximately 24 hours. After this time, repeat Step Two above. If the unit turns on, download the latest version of the iPod Software using the link above.
If your iPod is still unresponsive, go to the
AppleCare iPod Support Page
to arrange for service.