In our Feb. 9 article, ” Some Web sites ‘hostile’ to Mac users,” it was recommended that Mac users e-mail the operators of such sites and “tell them you’re taking your eyeballs and your money elsewhere.” MacCentral reader, Huw Spiers, had success in getting a Web site to go Mac, but he used a slightly different approach.
He was looking into Keystone, Colorado skiing holidays at East West Resorts. When it came to making an actual booking, the site used a JavaScript pop-up calendar that didn’t work with either Internet Explorer 5 or Netscape 6 on his Mac, and Spiers had no way of completing a booking. So he submitted a technical report, explained the parts that didn’t work, and suggested that perhaps they were losing business from Mac users.
“Expecting to hear nothing more (and to take my money elsewhere, if truth be told!), I was very pleasantly surprised to get an e-mail within a few hours from their solutions provider, TyrannosaurusRez,” Spiers told MacCentral. “Through an exchange of e-mails between myself and Jake Reyna from TyrannosaurusRez, he modified a test section of the site — I checked it out with various browsers, reported the results back and we got the problem fixed after a few iterations. He then applied the fix to all the live sections of the site that were affected.”
As a further upside, TyrannosaurusRez provides booking solutions to a number of sites apart from East West Resorts, all of which are now Mac-compatible as a result of their responsiveness.