On Jan. 23 we reported
on a solution
to problems reported between America Online software and the new Mac OS 9.1. However, some Mac users are still reporting problems, including snafus with Mac OS 9.0.4.
of Atlanta, GA, is a typical example. He owns a Power Mac 5620/120 that he recently upgraded with an additional 64 MB of RAM to accommodate an update to Mac OS 9.0.4. The installation went fine including the recommended “clean install” by Apple tech support.
“One of our goals for this was enhanced Internet service,” Solomon said. “We have had AOL 3.4, which was slow and not compatible with many more sophisticated Web sites. We noticed that with the install of 9.0.4, while AOL 3.4 could be readily dialed up and loaded, reaching any Internet sites was nearly impossible. We downloaded AOL 5.0, but the problems continued.”
He said that he’s made 14 calls to Apple Tech Support and AOL — all to no avail. One recommendation was to “scrub” his hard drive and start over. However, he said this seemed a little extreme since everything except downloading Internet Web sites worked fine.
“Last Saturday a particularly helpful AOL tech. took me through the info in the Jan. 23 MacCentral article,” Solomon said. “After this, I was able to download a site, which took a great deal of time (over five minutes!). I could even link from the site again very slowly. However, when I attempted another site, it took long enough for AOL to disconnect.”
He said that the error messages have varied, but one has shown up with some consistency: (-3155), which is, apparently, an “Open Transport” issue. Solomon has trashed the Open Transport preferences files, but no dice.
“You can’t seem to re-set them,” he said. “Most Internet sites load about a third of the page before finally quitting, interrupting, etc. I was told by Apple that the 5260/120 with the additional memory and OS 9.0.4 should run AOL 5.0 or any other ISP.”
Interestingly, MacCentral has received just as many, if not more, e-mails from people who are using AOL 5.0 on 9.0.4 and/or Mac OS 9.1 with no problems.