LiveTime Software is shipping LiveTime Support 2.0, the latest version of the J2EE Web-based tech support and helpdesk solution. The upgrade adds a new Escalation Engine and intelligent knowledgebase searching, using “fuzzy logic” to speed up the problem resolution process.
Compatible with Mac OS X, Windows, Linux, and Solaris, LiveTime Support provides Web-based real-time support and helpdesk services to small and medium sized technology companies. The new Escalation Engine allows system administrators and lead technicians to create multiple service layers.
In addition to the previously mentioned changes, version 2.0’s new include enhanced reporting capabilities, PDF reporting and SMS notification, as well as the Bug Reporting Gateway, job timers, and integration with MS Active Directory Services (ADS) and LDAP standards.
LiveTime Support 2.0 costs US$4,995; a demo version is available at the
LiveTime Software Web site.