Macworld Conference & Expo
announced that LiveTime Support 2.5 will be released later this month. The application is a J2EE-based enterprise-wide technical support and helpdesk product, and the new version includes a dashboard that allows access to key metrics about cases and performance for each user.
LiveTime Support combines Web-based problem resolution with real-time reporting and an intuitive interface. It supports all major servers and databases and includes reporting, service level management, knowledge-base management, and asset management features out of the box.
LiveTime also announced customized support and training for members of the Apple Consultants Network (ACN) in the sales training and support areas. It adds Customized Evaluation sites that allow customers to test LiveTime Support for themselves and see how it will help their organizations.