Web Help Desk — in use at Apple, The Washington Times, Columbia University, and other organizations — was updated to version 7 on Thursday. New features include an integrated calendar, tech permissions, automated back-up, improved work time tracking capabilities, a new alert model, improved preferences, a new log-in interface, and more.
Web Help Desk uses a Java foundation to provide platform and database independence as well as scalability with built-in clustering support. It provides remote access to anyone with a Web browser, regardless of their OS, and it features intelligent business logic that takes a variety of factors into account when assigning tickets to techs, searches that can be saved, integration with iCal, tracking of assets as well as bills, invoices, and reports, and more.
License/12-month maintenance fees are: US$3,350/$650 for a Starter package (2 seats), $5,000/$1,000 for Team (5 seats), $7,500/$1,500 for Workgroup (10 seats), $10,000/$2,000 for Workgroup Plus (20 seats), and $15,000/$3,000 for Unlimited (unlimited seats).