Apple Computer Inc. on Wednesday announced a new program that will help owners of the company’s iBook laptop computer. The iBook Logic Board Repair Extension Program is a worldwide program covering repair or replacement of the logic board in specific iBook models manufactured between May 2002 and April 2003.
“We have determined that a small number of iBooks introduced in 2002 have a display problem caused by a component failure on the logic board,” said Philip Schiller, Apple’s senior vice president of Worldwide Product Marketing, in a statement given to MacCentral. “We are launching a repair extension program which will repair these components for free, and we will offer a full refund to customers who have already paid for this repair. Our first priority is to take care of our customers.”
The component failure covered by the new program includes the following symptoms: Scrambled or distorted video; Appearance of unexpected lines on the screen; Intermittent video image; Video freeze; or the Computer starts up to blank screen.
The program is available for iBooks with serial numbers in the following range(s): UV220XXXXXX to UV318XXXXXX, which includes the iBook (16 VRAM); iBook (14.1 LCD 16 VRAM); iBook (Opaque 16 VRAM); iBook (32 VRAM); and the iBook (14.1 LCD 32 VRAM).
Apple has posted an FAQ on their Web site for customers affected by this problem.