I’m on the road this week. On Tuesday morning I got a panic-stricken e-mail from my wife Bonnie. The power had gone out while she was ripping a new CD we bought over the weekend and when it came back on, her iTunes library was blank. We were able to get it back up thanks to iTunes’ built-in help system, and it was a lead-pipe cinch.
That 17-inch iMac has a special spot in our family room ever since we got it last summer, definitely eclipsing the Bondi Blue iMac that preceded it. It’s become the focal point of the room: We and our kids watch videos together on it, use it as a jukebox when we’re doing other crafts or games in the room, play games on it and more. It makes me wish Apple made a 42-inch iMac, like those big TVs I see in the electronics stores.
Getting Bonnie’s iTunes Music Library back is a great example of how much thought Apple puts into the complete end-to-end user experience. And while it’s unfortunate that the accident happened, it’s great that the tools to fix it are easily within reach.
Two clicks from iTunes’ built-in help fixed her problem in no time flat. “Solving problems” and “My songs don’t appear in the library” gave Bonnie with everything that she needed to get back up and running, along with a well-deserved boost of self-confidence that’s she’s in control of the computer, not the other way around.