Netopia Inc. released
eCare 4.0 on Monday. The upgrade to the company’s interactive online support solution adds support for Apple’s Safari Web browser, the ability to capture a video recording of remote control sessions and log complete transcripts for any support session, and more. eCare requires only a Web browser on the client side, although Mac users must install a plug-in to use the Desktop Assist, Desktop Observer, Invite Assist and Invite Observe functions. Netopia offers both subscription-based hosted and standalone server pricing models, noting that eCare 4.0 will run on any server with Apache Web Server and Resin Java servlet engine support. Contact the company for pricing or to arrange a demo.