As the new iMac G5 makes its way to customers, Apple has added an
iMac G5 Troubleshooting Assistant
to its online support area. The system starts with broad issues, such as “When I press the power button, something unexpected happens,” and then asks questions with more detailed answers to refine the problem until it’s solved. If users don’t get the proper solution, they can click a button to talk to a support agent online. Apple notes that it can send a Do-It-Yourself repair kit, complete with the necessary replacement parts, to fix most issues.
The iMac G5 Troubleshooting Assistant requires Safari 1.1, Internet Explorer 5.2 or Netscape 7.2. On Windows, Internet Explorer 5.0 is required.