Adobe Creative Suite 2 (CS2) users began having problems installing the suite of applications on Apple’s Intel-based Macs last week. Speculation on the cause of the crashes ranged from Mac OS X 10.4.6 to recent Apple security updates, but the root cause of the problem has been traced to a QuickTime update.
“Some customers have been experiencing issues installing Creative Suite 2 on Intel-based Macs running Mac OS X, version 10.4.4 and later,” an Adobe spokesperson told Macworld . “We are working closely with Apple on these issues, and have determined that they occur after installing QuickTime 7.1. Both companies plan to post additional information on this issue shortly.”
Creative Suite 2 users even resorted to completely formatting their hard drives in order to get the software installed, according to posts on Adobe’s support site.
Apple and Adobe are working together to rectify the situation and will update users on their respective Web sites.