Apple acknowledged on Thursday recent problems with its consumer iMac computer and promised a fix as soon as possible.
“A small number of iMac users have made us aware that a recent software update issued by Apple can sometimes cause their iMacs to freeze, requiring them to restart their iMac,” an Apple spokesperson told Macworld.
According to users the computer becomes unusable, requiring a hard reset in order to recover. Apple doesn’t know the exact cause of the problem, but they are investigating.
“We are tracking down the root cause of this bug, and will issue a software update which corrects it as soon as we can — most likely later this month,” the company spokesperson said. “We apologize for the inconvenience.”