Every piece of software has bugs. Some are understandable—because after all every piece of software has bugs—but some are just dumb, like an especially egregious one that completely bricks a 64-bit iOS device if you manually roll the date back far enough (although lord only knows why you would) or the even worse Adobe one that just empties an entire folder on your hard drive.
Compared to those, our complaints about stuff like iTunes beachballing, Photos not syncing as expected, or Safari crashes seem minor. Two of Apple’s biggest software executives went on John Gruber’s podcast last week to discuss, among other things, the percpetion that Apple’s software quality is on a downward slide. Unsurprisingly, they disagreed—but at the scale Apple is operating today, even if the crash rate declines, thousands more people would be affected by each issue, compared to a smaller user base. And “the data says our software is better than ever” is a small comfort when something isn’t working and you can’t figure out why.
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