iOS 8 compatibility issue forced Dropbox to temporarily suspend automatic photo backups


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Update 12:23 p.m. Pacific: Dropbox has updated its blog post to say that the issue is fixed. Users who download the latest versions of Dropbox or Carousel shouldn’t have problems with automatic photo syncing in iOS 8. The original story remains intact below.

Turns out iCloud Drive isn’t the only cloud storage service with issues stemming from Apple’s latest operating systems. Late Tuesday, Dropbox announced that a compatibility issue with iOS 8 may prevent the service—including its image-centric Carousel app—from automatically backing up your photos and videos.

So Dropbox temporarily killed all automatic media backups.

“To avoid any confusion over what’s been backed up, we’ve pushed a Dropbox and Carousel update that temporarily suspends automatic backup of photos and videos,” the company wrote on its blog.

In other words, for now Dropbox users should not delete any photos from your phone that you want to preserve. They’re not being saved to Dropbox’s cloud. Dropbox will post updates to the situation on its blog and Twitter support account.

While you’re busy taking precautions, be sure to check out Macworld’s guides to preparing your iPhone for iOS 8 and then actually upgrading your phone to iOS 8 (including how to revert to iOS 7 if you regret it). Upgrading to a new operating system isn’t something you want to do willy-nilly. And yes, you’ll want to make sure all your data is backed up before you make the leap—not after.

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