Apple’s messaging system works brilliantly—most of the time. So, when something goes wrong, it’s easy to become frustrated. Shouldn’t these things just work?
To understand FaceTime and Messages on their own, it helps to understand how these services work together. To start, there’s Messages—the OS X and iOS hub for instant messaging platforms, iMessages, and SMS-based text messages. Within Messages, you’ll also find your iMessage conversations, the text-like messages that replace standard SMS texts when you’re messaging between Apple devices. Finally, there’s FaceTime, an OS X and iOS app that handles real-time video chatting. (FaceTime replaced iChat on the Mac a few years ago.)
They’re intertwined, and when a problem crops up on one service, it tends to impact the other. Here’s how to get five big Messages and FaceTime annoyances under control.
1. Messages aren’t delivered
The dreaded “Not Delivered” notification in Messages can have a wide range of causes. Often this has to do with a temporary iCloud outage, which is required for Messages to work. If the problem persists after attempting to resend, try sending the message or photo as a standard text message.
Sometimes, you’ll see that option within individual messages on your iPhone or iPad by tapping on the red exclamation point, but if not, tap over to Settings > Messages and turn off iMessage, then try sending again (as a standard SMS). Re-login to iCloud under Settings > iCloud, then turn Messages back on. Try sending a new message to the same contact to see if the problem is resolved.
For long-running iMessage issues, you may need to reset your settings via Settings > General > Reset > Reset All Settings. This will of course require you to reconfigure some app and iOS options.
2. An Android phone can’t receive text messages from iOS devices
On an iPhone, iMessage is tied to your phone number, not just your Apple ID. If you switch from an iPhone to a non-Apple smartphone without deactivating iMessage first, iOS users will receive a bounce-back message when they try to message you—and you won’t receive any messages from Apple devices at all. It’s an easy mistake to make, but once you’ve moved to a new phone on a different platform, there’s really no going back.
Fortunately, Apple released a fix for this issue for users who find their text messages in limbo. Visit Apple’s Deregister iMessage page and follow the instructions.
3. Can’t receive or make calls through FaceTime
Video calls aren’t going out or coming in? Start with checking for a software update—FaceTime can be finicky if you aren’t using the latest version of iOS or OS X—and ask the person on the other end of the line to update their operating system, too. Check that you have a strong wireless signal (preferably Wi-Fi, or ethernet if you’re on a Mac) and that your date and time are set correctly (this too can cause FaceTime to freak out). If none of these are the culprit (and a reboot doesn’t help), you might be dealing with a firewall issue. Check out Apple’s (advanced) guide to opening ports for FaceTime and iMessage.
4. FaceTime or iMessage are stuck trying to activate
One of the strangest (yet surprisingly common) error messages on FaceTime reads: “Could not sign in. Please check your network connection and try again.” Similarly, if you check under Settings > Messages you might see a “Waiting for activation…” notice.
To repair these issues on iOS:
- Visit Settings > FaceTime and tap your Apple ID.
- Tap Change Location and ensure the correct country is activated.
- Follow the same procedure under Settings > Messages > Send & Receive.
- Make sure you are logged in to the respective services with the correct password.
- Then, reset your device by holding the home and power buttons down simultaneously.
If this doesn’t fix the issue, you might need to change your device’s DNS settings. Try entering the settings for Google’s public DNS servers, which could resolve your issue:
- Under Settings > Wi-Fi, tap the name of your network.
- Tap DNS and enter “126.96.36.199, 188.8.131.52” (without quotes).
5. Multiple iOS devices/Macs ring simultaneously when receiving calls
If you’re among the Mac faithful and you get an incoming voice call, you might jump when your iPhone, iPad, and MacBook all begin to ring at the same time. This is thanks to an OS X Yosemite/iOS 8 feature called Handoff, which works as a call-forwarding system (among many other things). If you don’t like your Mac ringing when your phone is at arm’s length, here’s an easy fix on your iPhone. Just visit Settings > FaceTime and switch “iPhone Cellular Calls” to off.
Have any other Messages or FaceTime tips? Let us know in the comments below.