What to do if the Characters palette won't appear in Safari

The palette sometimes does a hiding act due to a corrupted preference file.

macos emoji input

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In some recent troubleshooting, I tried to get the Characters palette to appear by selecting the Input menu’s Emoji & Symbols item. This worked in every app except Safari: switching from, say, the Finder to Safari hid the palette. Choose Hide and Show from the Input menu didn’t fix it. Something was corrupted.

mac911 characters palette

Sometimes, this bad boy won’t show up.

If you have this problem, follow these steps:

  1. Quit Safari.
  2. In the Finder, select Go > Go to Folder or press Command-Shift-G.
  3. Now enter exactly the following: ~/Library/Preferences/
  4. You’ll now be in the Preferences folder for the currently logged in user. Find the file named com.apple.HIToolbox.plist and move it to the Trash.
  5. Launch Safari.
  6. Select Input menu > Show Emoji & Symbols.

You should now be able to see the Characters palette floating over any app you’re using.

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