If you have a problem with your Mac and you want an Apple Genius to take a look, or you want help transferring your data from an old Mac, iPad or iPhone to a new one, you may have been impatiently waiting for Apple Stores to reopen following the Coronavirus lockdown.
Well luckily you probably won’t have to wait any longer. Apple has started to reopen its stores around the UK. So far 32 Apple Stores have reopened in England. One store has also reopened in Northern Ireland.
However there are some restrictions in place, so read on to find out what you need to do if you want to go to an Apple Store.
Which UK Apple Stores are open?
There are 38 Apple Stores in the UK, but only 32 reopened on 15 June – all the Scottish stores are still closed.
The reopening of Apple Stores was possible because of government guidelines which indicated that ‘non-essential’ stores could reopen from 15 June. This applies to England. Scotland has slightly different guidance.
- Aberdeen, Union Square – CLOSED
- Basingstoke, Festival Place – OPEN 10-5PM
- Bath, Southgate Place – OPEN 10-6PM
- Belfast, Victoria Square – OPEN 10-6PM
- Birmingham, New Street – OPEN 10-6PM
- Brighton, Churchill Square – OPEN 10-5PM
- Bristol, Cabot Circus – OPEN 10-6PM
- Bristol, Cribbs Causeway – OPEN 10-7PM
- Bromley, The Glades – OPEN 10-5PM
- Cambridge, Grand Arcade – OPEN 10-6PM
- Cardiff, St David’s 2 – CLOSED
- Edinburgh, Princes Street – CLOSED
- Exeter, Princesshay – OPEN 10-6PM
- Gateshead, Metrocentre – OPEN 11-7PM
- Glasgow, Braehead – CLOSED
- Glasgow, Apple Glasgow (Renamed) – CLOSED
- Grays, Lakeside – OPEN 10-5PM
- Greenhithe, Bluewater – OPEN 10-6PM
- Kingston Upon Thames, Bentall Centre – OPEN 10-6PM
- Leeds, Trinity Leeds – OPEN 10-6PM
- Leicester, Highcross – OPEN 10-6PM
- Liverpool, Liverpool One – OPEN 10-5PM
- London, Brent Cross – OPEN 10-6PM
- London, Covent Garden – OPEN 11-7PM
- London, Regent Street – OPEN 10-7PM
- London, Stratford City – OPEN 10-8PM
- London, White City – OPEN 10-8PM
- Manchester, Arndale – OPEN 10-6PM
- Manchester, Trafford Centre – OPEN 10-6PM
- Milton Keynes, 26 Midsummer Place – OPEN 9-5PM
- Newcastle Upon Tyne, Eldon Square – OPEN 10-6PM
- Norwich, Chapelfield – OPEN 9-6PM
- Plymouth, Drake Circus – OPEN 10-6PM
- Reading, The Oracle – OPEN 10-6PM
- Sheffield, Meadowhall – OPEN 10-7PM
- Solihull, Touchwood Centre – OPEN 10-5PM
- Southampton, Upper Shopping – OPEN 10-6PM
- Watford, Intu Watford Shopping Centre – OPEN 9-5PM
What safety procedures are in place?
The UK government is encouraging all stores to ask people to shop alone and put in place measures to ensure social distancing. Apple has the following measures in place:
- Before you can enter a store Apple will perform a temperature check.
- You will be required to wear a mask while inside the store. If you don’t have a mask one will be provided.
- Staff will be wearing masks.
- Hand sanitiser will be available.
- Products will be on display but will be regularly cleaned.
- The number of people allowed to enter a store is limited in order to abide by the two-meter social distancing rules. This two-meter policy will be in place in store.
- Store opening times are limited.
provided The Independent with a statement saying: “Our newly reopened stores have significant safety procedures including temperature checks, social distancing and face coverings to ensure customers and employees continue to stay healthy. Our social distance protocol means a limited number of visitors in the store at one time so there may be a delay for walk-in customers.”
Should I go to an Apple Store?
Customers are encouraged to buy online rather than in store.
The company is directing shoppers to its website for “more ways to shop and additional information on these new guidelines and store hours”. Click
here to visit Apple’s dedicated retail pages.
Apple’s focus is predominantly on making access to Apple Store Geniuses possible. The company told The Independent: “With many working and learning from home we look forward to providing the service and support they need, whether that be picking up a new product or getting help with one they already own”.
However, the company still indicates that you can get help from experts via the phone, chat or email rather than by visiting an Apple Store.
In Germany (where Apple Stores have been open with restrictions since 11 May, usually from 10am to 6pm) Apple still recommends its website and suggests that it is better to enter the store only for appointments at the Genius Bar or to pick up ordered goods. Apple does not let many customers into its premises at a time – so walk-in customers have to be prepared to queue at the door.
What can I do instead of visiting an Apple Store?
You can still buy Apple products from
Apple’s website and other resellers. We have various deals articles that might be helpful: visit our
MacBook Pro deals,
MacBook Air deals, and
iMac deals and
Mac mini deals pages.
If you have a faulty product you can send it to Apple for repair or to a third party although we appreciate that some would prefer to not let their Apple product leave their hands especially if they are reliant on it. Go to
this page to arrange for Apple to repair a product for you.
Visit Apple’s easy to navigate online shopping experience
here. You’ll find ways to chat with specialists, ways to order new products for delivery, options for trade-in, and a tool so you can track delivery.
What Apple Stores are open globally
Apple has reopened Apple Stores in the following places:
- Greater China
- South Korea
- Canada: some stores have reopened
- Italy: some stores have reopened
- Japan: some stores have reopened
- Sweden: some stores have reopened
- US: 150 of 271 stores have reopened
The company says that as of 17 May it had reopened 100 stores globally but that number has now passed 200. There are approximately 500 stores worldwide. 9to5Mac has a handy Coronoavirus tracker which shows which stores are open